Customer Solutions Engineer

Rec Gen; San Francisco (CA); On-site; USD 110,000 - 165,000; Full time

Job summary

A leading ConTech startup in San Francisco is seeking a Customer Solutions Engineer to join their growing team. The role involves leading technical discovery, onboarding clients, and managing complex implementations. The ideal candidate has 3–8 years of experience in Customer Solutions or similar roles, especially with ERP or API-heavy SaaS tools. This position is onsite with a competitive salary range of $110,000 to $165,000 annually.

Qualifications

• 3–8 years of experience in Customer Solutions, Pre-Sales, Customer Success, or Technical Implementation.
• Experience with ERP or API-heavy SaaS tools is preferred.
• Experience in construction tech or implementation consulting is a bonus.

Responsibilities

• Lead technical discovery and product demos for new prospects.
• Own end-to-end onboarding, configuration, training, and adoption.
• Project manage 5–10 complex implementations at once.
• Become a trusted advisor and solutions expert for customers.
• Collaborate cross-functionally with Sales, Product, and Engineering.
• Build repeatable processes and automation to scale growth.

Skills

Customer Solutions

Project Management

Technical Implementation

ERP Systems

API Integration

Job description

Overview

CUSTOMER SOLUTIONS / SUCCESS ENGINEER — SAN FRANCISCO (ONSITE)

One of the most exciting startups in ConTech is looking for a Customer Solutions Engineer to join their team in San Francisco. They’re early-stage (just 20 people) but already cash-flow positive, growing rapidly, and backed by top-tier investors. Their product connects legacy ERPs to the modern world via a proprietary API and powerful UI.

This is a unique hybrid role where you’ll:

• Lead technical discovery and product demos for new prospects
• Own end-to-end onboarding, configuration, training, and adoption
• Project manage 5–10 complex implementations at once
• Become a trusted advisor and solutions expert for customers
• Collaborate cross-functionally with Sales, Product, and Engineering
• Build repeatable processes and automation to scale growth

You’ll report directly to the CEO and play a critical role in the go-to-market function.

Responsibilities

• Lead technical discovery and product demos for new prospects
• Own end-to-end onboarding, configuration, training, and adoption
• Project manage 5–10 complex implementations at once
• Become a trusted advisor and solutions expert for customers
• Collaborate cross-functionally with Sales, Product, and Engineering
• Build repeatable processes and automation to scale growth

Requirements

3–8 years of experience in Customer Solutions, Pre-Sales, Customer Success, or Technical Implementation, ideally with ERP or API-heavy SaaS tools. Bonus if you’ve worked in construction tech or implementation consulting before.

Important: This role is 5 days/week onsite in San Francisco. Visa sponsorship is available for strong candidates.

Base pay range: $110,000.00/yr - $165,000.00/yr

Interested? Send me your CV