Solution Engineer

contentful; United States; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Contentful is seeking a Solution Engineer in the United States to partner with account executives and guide customers through discovery, design, POCs, and risk assessment. You will tailor demonstrations to both technical and non-technical audiences and support RFPs and security questionnaires.

Travel up to 25% is expected as you work with prospects and customers to ensure successful implementation and adoption of the Contentful platform within their tech stack.

Qualifications

• Clear ability to translate technical concepts for diverse audiences.
• Experience explaining platform value to both technical and non-technical stakeholders.
• Willingness to travel up to 25% for customer engagements.

Responsibilities

• Partner with account executives throughout the sales cycle, from technical discovery through presentations, collaborative design sessions, proofs of concept, and close.
• Learn prospect objectives, current and future technology stack, project requirements, and obstacles to digital delivery.
• Demonstrate platform capabilities in a tailored, value-oriented way for technical and non-technical audiences.
• Support responses to RFIs, RFPs, and security questionnaires, coordinating with internal teams to complete accurate answers.
• Identify technical and business risks, validate requirements against the platform, and explain practical mitigation options.
• Relay customer feedback to product, marketing, and sales teams, and collaborate with solution architects and customer success partners on implementation and launch readiness.

Skills

Presentation skills

Communication

REST APIs

Microservices

Travel up to 25%

Education

Bachelor's degree in a related field

Tools

Public cloud familiarity

Job description

Role overview

Help prospective customers understand how a digital content platform can support their transformation goals and fit into their existing technology landscape. Working as a technical co-pilot to sales, you will guide discovery, demonstrations, solution design, proofs of concept, and risk assessment while helping ensure that signed customers can move successfully into implementation.

Responsibilities

• Partner with account executives throughout the sales cycle, from technical discovery through presentations, collaborative design sessions, proofs of concept, and close.
• Learn each prospect’s business objectives, current and future technology stack, project requirements, and obstacles to digital delivery.
• Demonstrate platform capabilities in a tailored, value-oriented way for both technical and non-technical audiences.
• Support responses to RFIs, RFPs, and security questionnaires, coordinating with internal teams to complete accurate answers.
• Identify technical and business risks, validate requirements against the platform, and explain practical mitigation options.
• Relay customer feedback to product, marketing, and sales teams, and collaborate with solution architects and customer success partners on implementation and launch readiness.

Requirements

• Motivation to develop as a professional Solution Engineer.
• Strong presentation and communication skills, with the ability to explain technical and business concepts to varied audiences.
• Working knowledge of REST APIs and microservice architectures.
• Willingness and ability to travel up to 25% when customer engagement requires it.

Nice to have

• Three or more years of solution engineering experience selling SaaS, or related experience supporting marketing and adjacent teams.
• Experience with a content management platform or comparable technology.
• Familiarity with JavaScript frameworks, static-site generators, CDNs, CI/CD, cloud technologies, performance metrics, and security.
• Understanding of omnichannel delivery across websites, email, and native mobile applications.

Benefits and work setup

• Applications are accepted on an ongoing basis.
• The role includes structured onboarding covering the product, APIs, SDKs, CLI, partner ecosystem, presentation methods, and the competitive landscape.
• The source describes a supportive environment with career growth and work-life balance.