Solutions Engineer

Vapi; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary and equity

Comprehensive health coverage (medical

Quarterly off-sites

Flexible time off

$10k annual L&D budget and perks

Job summary

Vapi, a fast-growing leader in voice-enabled APIs, is hiring a Solutions Engineer to guide enterprise pilots from discovery to production. You will demonstrate, prototype, and articulate complex integrations across telephony, CRM, and backend systems, shaping the customer journey and setting the standard for field engineering.

The role emphasizes hands-on coding, demos, and cross-functional collaboration with Sales and Product. A high-growth background and strong teaching ability are essential.

Qualifications

• 3+ years in solutions engineering or customer-facing technical role.
• Experience at a high-growth company (Series B–F).
• World-class educator who can explain complex systems to engineers and executives.

Responsibilities

• Ramp on architecture and build voice agents end-to-end within 30 days.
• Lead technical discovery and prototype integrations with telephony, CRM, and backend systems in 60 days.
• Own the technical side of strategic enterprise sales cycles and pilots end-to-end in 90 days.
• Build reusable demos, reference architectures, and document feedback to influence Product/Engineering.

Skills

REST APIs

Webhooks

Python/JavaScript

Demo delivery

Public speaking

Solutions engineering

Tools

CRM systems

Telephony platforms

LLM applications

Job description

• Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
• Trusted by 1 million developers building the future of voice agents
• Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
• Try talking to Vapi now!

Vapi (/ˈVɑːpi/):

• Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
• Trusted by 1 million developers building the future of voice agents
• Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
• Try talking to Vapi now!

Why We’re Hiring This Role:

• Enterprise prospects need hands-on technical guidance to go from interest to a successful pilot to a production.
• Vapi’s API has 4,200 points of configuration, so enterprises can deploy even the most complex CX use cases. Solutions Engineers bring that to life during the sales cycle.
• Solutions Engineers are the bridge between customers, Sales, and Product. What you learn in the field shapes what we build next.

What You’ll Do:

• 30 days: Ramp on Vapi’s architecture, build your own voice agents end-to-end, and learn how customers build with our APIs.
• 60 days: Lead technical discovery, scope integrations with telephony, CRM, and backend systems, and prototype voice agent solutions alongside AEs.
• 90 days: Own the technical side of strategic enterprise sales cycles and pilots end-to-end with AEs, from first demo through security review and production handoff.
• Ongoing: Build reusable demos, reference architectures, and documentation. Bring customer feedback to Product and Engineering to influence the roadmap.

Who You Are:

• 3+ years in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role.
• You’ve worked at a high-growth company somewhere between Series B and Series F.
• You’re a world-class educator who can explain complex systems to engineers and executives alike.
• You’re hands‑on with code. You’re comfortable with REST APIs, webhooks, and scripting in Python or JavaScript, and you can build a working prototype quickly.
• Experience with telephony, contact center platforms, or LLM-based applications is a strong plus.
• You stay calm and resourceful when a live demo or pilot goes sideways.
• Bonus: You’ve built your own startup.

Why Vapi:

• Generational impact: Build the human interface for every business
• Ownership culture: 70% of the company are previous founders
• Kind team: The founders, Jordan and Nikhil, are Canadians
• Tier-1 Investors: YC, KP seed, Bessemer Series A

What we offer:

• Real stake: We offer a competitive salary and excellent equity ownership
• Comprehensive health coverage: medical, dental, and vision plans
• Team love: We love hanging out, and we do quarterly off-sites
• Flexible time off: take what you need
• More: catered meals, transportation, gym, and a $10k annual L&D budget