Solutions Engineer

Vapi; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Real stake in equity

Comprehensive health coverage

Team events and off-sites

Flexible time off

$10k L&D budget

Job summary

Vapi is seeking a Solutions Engineer to guide enterprise prospects from first interest to production pilots. You will lead technical discovery, scope integrations with telephony, CRM, and backend systems, and prototype voice agent solutions with the Sales team.

You’ll own the technical side of strategic enterprise sales cycles, from first demo through security review and production handoff. You will also build reusable demos and reference architectures while feeding feedback to Product and

Qualifications

• 3+ years in solutions engineering, sales engineering, or similar customer-facing technical role.
• Experience at a high-growth company (Series B–F).
• Able to explain complex systems to engineers and executives alike.
• Hands-on with code; comfortable building a working prototype quickly.

Responsibilities

• Ramp on Vapi’s architecture and build voice agents end-to-end in 30 days.
• Lead technical discovery and scope integrations with telephony, CRM, and backend systems in 60 days.
• Own the technical side of strategic enterprise sales cycles through pilots and production handoff in 90 days.
• Build reusable demos, reference architectures, and document customer learnings for Product/Engineering.

Skills

Customer-facing

Enterprise sales support

Technical training

REST APIs

Tools

REST APIs

Webhooks

Python

JavaScript

Job description

Vapi (/ˈVɑːpi/):

• Voice AI that resolves, not transfers

• Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life

• Trusted by 1 million developers building the future of voice agents

• Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised

Why We’re Hiring This Role:

• Enterprise prospects need hands-on technical guidance to go from interest to a successful pilot to production.

• Vapi’s API has 4,200 points of configuration, so enterprises can deploy even the most complex CX use cases. Solutions Engineers bring that to life during the sales cycle.

• Solutions Engineers are the bridge between customers, Sales, and Product. What you learn in the field shapes what we build next.

What You’ll Do:

• 30 days: Ramp on Vapi’s architecture, build your own voice agents end-to-end, and learn how customers build with our APIs.

• 60 days: Lead technical discovery, scope integrations with telephony, CRM, and backend systems, and prototype voice agent solutions alongside AEs.

• 90 days: Own the technical side of strategic enterprise sales cycles and pilots end-to-end with AEs, from first demo through security review and production handoff.

• Ongoing: Build reusable demos, reference architectures, and documentation. Bring customer feedback to Product and Engineering to influence the roadmap.

Who You Are:

• 3+ years in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role.

• You’ve worked at a high‑growth company somewhere between Series B and Series F.

• You’re a world-class educator who can explain complex systems to engineers and executives alike.

• You’re hands‑on with code. You’re comfortable with REST APIs, webhooks, and scripting in Python or JavaScript, and you can build a working prototype quickly.

• Experience with telephony, contact center platforms, or LLM-based applications is a strong plus.

• You stay calm and resourceful when a live demo or pilot goes sideways.

• Bonus: You’ve built your own startup.

Why Vapi:

• Generational impact: Build the human interface for every business

• Ownership culture: 70% of the company are previous founders

• Kind team: The founders, Jordan and Nikhil, are Canadians

• Tier-1 Investors: YC, KP seed, Bessemer Series A

What We Offer:

• Real stake: We offer a competitive salary and excellent equity ownership

• Comprehensive health coverage: medical, dental, and vision plans

• Team love: We love hanging out, and we do quarterly off‑sites

• Flexible time off: take what you need

• More: catered meals, transportation, gym, and a $10k annual L&D budget