Solutions-Driven Customer Service Specialist

Akers Packaging Service Group; Huntington (WV); On-site; USD 32,000 - 46,000; Full time

Job summary

Akers Packaging Service Group is seeking a Customer Service Representative to estimate items and enter orders, serving as the main liaison among customers, production, design, and sales. You will process information and records in the system to support accurate pricing and timely deliveries.

The role emphasizes proactive communication with customers via phone, fax, and email, handling inquiries, and coordinating with internal teams to meet delivery and service expectations.

Qualifications

• Excellent analytical skills.
• Demonstrated track record of success within B2B environment.
• Excellent oral and written communication skills.

Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using HRMS.
• Supports Customer Service Manager functions when Customer Service Manager is absent.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Special projects as assigned by the General Manager or Customer Service Manager.
• Ability to work in excess of 40 hours, as business needs arise
• Regular and reliable attendance
• Any other task or duty that is deemed necessary by management.

Skills

Excellent analytical skills

Excellent oral and written коммуника?

Tools

MS Office Suite

Kiwi ERP

ADP Workforce Now

Job description

Akers Packaging Service Group is seeking a Customer Service Representative to estimate items and enter orders, serving as the main liaison among customers, production, design, and sales. You will process information and records in the system to support accurate pricing and timely deliveries.

The role emphasizes proactive communication with customers via phone, fax, and email, handling inquiries, and coordinating with internal teams to meet delivery and service expectations.