B2B Sales & Customer Support Specialist

Akers Packaging Service Group; Van Wert (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Akers Packaging Service Group in Ohio is seeking a dedicated customer service professional to act as the central contact for customer requirements, coordinate with production and other units, and process orders and shipments. The role emphasizes strong communication, problem-solving, and reliable attendance.

Experience in a B2B environment, excellent analytical and communicational skills, and proficiency with MS Office Suite, Kiwi ERP, and ADP Workforce Now are preferred.

Qualifications

• Excellent analytical skills
• Demonstrated track record of success within B2B environment
• Excellent oral and written communication skills

Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using an ERP system
• Supports Customer Service Manager functions when Customer Service Manager is absent.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Special projects as assigned by the General Manager or Customer Service Manager.
• Ability to work in excess of 40 hours, as business needs arise
• Regular and reliable attendance
• Any other task or duty that is deemed necessary by management.

Skills

Analytical skills

B2B experience

Oral & written communication

Tools

MS Office Suite

Kiwi ERP

ADP Workforce Now

Job description

Akers Packaging Service Group in Ohio is seeking a dedicated customer service professional to act as the central contact for customer requirements, coordinate with production and other units, and process orders and shipments. The role emphasizes strong communication, problem-solving, and reliable attendance.

Experience in a B2B environment, excellent analytical and communicational skills, and proficiency with MS Office Suite, Kiwi ERP, and ADP Workforce Now are preferred.