Customer Solutions & Order Specialist

Akers Packaging Service Inc; Huntington (WV); On-site; USD 45,000 - 55,000; Full time

Job summary

Akers Packaging Service Inc in Huntington, WV seeks a Customer Service Representative responsible for estimating items and order entry, coordinating with production, design and sales to ensure accurate orders and on-time delivery.

The role emphasizes communication, problem solving and a proactive, service-oriented mindset, with the ability to work beyond regular hours when needed and to maintain precise records in HRMS and ADP systems.

Qualifications

• Communicates with customers, estimating items for pricing and order entry (≤140 chars).
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using HRMS.

Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using HRMS.
• Supports Customer Service Manager functions when Customer Service Manager is absent.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Special projects as assigned by the General Manager or Customer Service Manager.
• Ability to work in excess of 40 hours, as business needs arise
• Regular and reliable attendance
• Any other task or duty that is deemed necessary by management.

Skills

Excellent analytical skills

Excellent oral and written沟通 skills

B2B experience

Tools

MS Office Suite

ADP Workforce Now

Job description

Akers Packaging Service Inc in Huntington, WV seeks a Customer Service Representative responsible for estimating items and order entry, coordinating with production, design and sales to ensure accurate orders and on-time delivery.

The role emphasizes communication, problem solving and a proactive, service-oriented mindset, with the ability to work beyond regular hours when needed and to maintain precise records in HRMS and ADP systems.