Solutions Architect: Pre-Sales & Tech Strategy

ScanSource; Greenville (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life insurance

401(k) with matching

PTO 128 hours/year (outside CA)

Job summary

ScanSource is seeking a Solutions Architect in the United States to partner with Sales, Account Management, and Advantix clients. You will lead pre‑sales activities, identify technical and business needs, and translate them into thoughtful solutions while maintaining strong vendor relationships.

The role also involves mentoring the sales team, participating in technical discussions, and providing Level 2 support for connectivity events. A customer‑focused, analytical mindset is essential.

Qualifications

• Experience in pre‑sales engineering or technical sales support is desirable.
• Ability to translate customer needs into technical solutions.
• Experience communicating complex concepts to diverse stakeholders.

Responsibilities

• Provide pre‑sales technical assistance and product education to Advantix customers.
• Lead technical meetings and discover customer pain points and objectives.
• Design solutions using industry best practices to meet requirements.
• Facilitate trainings to heighten sales team knowledge of product capabilities.
• Act as escalation manager and provide Level 2 support for connectivity issues.

Skills

Strong customer focus

Analytical ability

Effective communication

Leadership by example

Time management

Job description

ScanSource is seeking a Solutions Architect in the United States to partner with Sales, Account Management, and Advantix clients. You will lead pre‑sales activities, identify technical and business needs, and translate them into thoughtful solutions while maintaining strong vendor relationships.

The role also involves mentoring the sales team, participating in technical discussions, and providing Level 2 support for connectivity events. A customer‑focused, analytical mindset is essential.