Solution Deployment Manager – AI Learning Platform

Docebo; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Employee Share Purchase Plan (ESPP) 15

Health benefits

Paid vacation days

Docebo Days off

Birthday off

Job summary

Docebo is seeking an Associate Solution Deployment Manager to oversee onboarding and service engagements for SMB customers on the Docebo platform. You will operate at the junction of Project Management and Business Analysis, coordinating with Help Desk Specialists and Customer Account Managers to ensure efficient onboarding across multiple countries and projects.

This role demands experience in IT service delivery, strong project management skills, and a solid grasp of ETL data migration, with a

Qualifications

• 2+ years of experience in IT service implementation, technical consulting, or project management, ideally with Mid Market clients.
• Working knowledge of project management principles and the software implementation lifecycle.
• Strong understanding of ETL-style data migration.
• Proficiency in Microsoft Excel for data analysis, mapping, and project tracking.
• Solid understanding of application programming and system design.
• A strong desire to become a Docebo product expert.
• A natural inclination to solve customer problems and help them succeed.
• Experience working with support, QA, and product teams to resolve customer issues.
• Fluency in English, written and spoken.

Responsibilities

• Manage customers across different countries, running multiple projects concurrently.
• Work with customers to identify and document Success Criteria, tracked throughout the Service Engagement.
• Develop and monitor implementation schedules (functional, customization, and integration/technical) to meet client objectives.
• Document and share Service Engagement activities to ensure alignment across Customer Success departments.
• Facilitate development of functional and technical specifications to meet client requirements during implementation.
• May configure functional/technical specifications directly to meet client needs.
• Identify, quantify, and communicate risks internally and externally.
• Manage ongoing implementation and project documentation, keeping projects within utilization and budget targets.

Skills

IT service delivery

Project management

ETL data migration

Excel

Application programming

Product expertise

Customer problem solving

Cross-functional teamwork

English fluency

Job description

Docebo is seeking an Associate Solution Deployment Manager to oversee onboarding and service engagements for SMB customers on the Docebo platform. You will operate at the junction of Project Management and Business Analysis, coordinating with Help Desk Specialists and Customer Account Managers to ensure efficient onboarding across multiple countries and projects.

This role demands experience in IT service delivery, strong project management skills, and a solid grasp of ETL data migration, with a