Director, Enterprise Launch & Delivery

Doctronic; Northern, New York (KY, NY); Hybrid; USD 225,000 - 250,000; Full time

Job summary

Doctronic, the #1 AI doctor platform, seeks a Delivery & Partnerships Lead to ensure every enterprise partnership launches on time with high quality. You will build repeatable processes, own launch dates, and manage a team of deployment strategists and solutions engineers.

Reporting to the Chief Business Officer, you will escalate issues from sales, own SLAs, and drive productization of learnings. You will oversee pod-led delivery, coordinate with product for bespoke versus platform deployments,

Qualifications

• 8+ years in implementation, professional services or technical delivery, with 3+ years managing people
• Delivered technical integrations into regulated enterprises such as health systems or payers
• Fluent with APIs, webhooks, SSO and healthcare data standards like FHIR
• Based in New York City or willing to relocate; hybrid work model

Responsibilities

• Own the launch of enterprise partnerships from signature to go-live across deployments
• Build and lead delivery pods linking plan owners with engineers
• Maintain requirements documents and route scope changes to deal desk/product
• Own the technical service levels and delivery commitments in SOWs
• Stand up and run the launch playbook from kickoff to retro
• Manage handoffs from sales to ensure readiness for partner kickoff
• Collaborate with Enterprise Product Lead on bespoke vs platform requirements
• Productize or retire reuse verdict after each launch
• Provide escalation path to prevent firefighting by engineering

Skills

Implementation

Professional services

Technical program management

People management

Customer-facing leadership

Tools

APIs

Webhooks

SSO

FHIR

Job description

Doctronic, the #1 AI doctor platform, seeks a Delivery & Partnerships Lead to ensure every enterprise partnership launches on time with high quality. You will build repeatable processes, own launch dates, and manage a team of deployment strategists and solutions engineers.

Reporting to the Chief Business Officer, you will escalate issues from sales, own SLAs, and drive productization of learnings. You will oversee pod-led delivery, coordinate with product for bespoke versus platform deployments,