Senior Customer Success Manager (Fully Remote)

Docebo Inc.; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Docebo is seeking a Senior Customer Success Manager to architect the customer journey on our AI-powered learning platform. You will partner with global brands, turning training into a strategic superpower and driving retention.

In this role you will proactively reduce churn, promote deep product adoption, and educate customers on best practices. You will build advocacy by nurturing customer champions and leveraging data-driven insights.

Qualifications

• 5-9 years of SaaS experience managing renewable books of business.
• Deep L&D expertise and a data-driven mindset.
• Experience educating customers on best practices and innovative solutions.

Responsibilities

• Champion retention by proactively reducing churn and driving deep product adoption.
• Inspire innovation by educating customers on best practices and creative solutions.
• Build advocacy by identifying and nurturing customer champions.

Skills

SaaS experience

Renewable ARR

L&D knowledge

Data-driven

Job description

• As a Senior Customer Success Manager, you architect the customer journey using our AI-powered platform.
• You act as a visionary consultant to turn training into a superpower for global brands.

The Day-to-Day:

• Champion retention by proactively reducing churn and driving deep product adoption.
• Inspire innovation by educating customers on best practices and creative solutions.
• Build advocacy by identifying and nurturing customer champions.

Your Superpowers:

• 5-9 years of SaaS experience managing renewable books of business.
• Deep L&D expertise and a data-driven mindset.

Docebo

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, the company fosters a culture of trust, collaboration, and diversity, guided by the Docebo Heart values.