Solar Technical Support Engineer - Onsite, Health Benefits

washdown solar pvt ltd; Jeffersonville (IN); Vor Ort; INR 391.000 - 446.000; Vollzeit

Benefits dieser Stelle

Health insurance

Zusammenfassung

washdown solar pvt ltd in Delhi is seeking a Service Coordinator to log and track customer calls, monitor solar plants remotely via inverter portals, analyze generation data, check voltages, currents and error codes, and assist customers with inverter faults, grid issues, and connectivity questions.

You will escalate complex faults to the field team with precise diagnoses, raise warranty claims with inverter/module OEMs, coordinate with technicians for on-site visits, and prepare weekly

Qualifikationen

• Experience in handling customer service calls or tickets.
• Familiarity with solar inverter portals and monitoring tools.

Aufgaben

• Log and track all service calls from customers.
• Remotely monitor solar plants and check inverter data.
• Troubleshoot inverter issues with customers and site electricians.
• Escalate to field teams with clear fault diagnoses.
• Raise warranty claims with OEMs and track replacements.
• Prepare weekly service reports on tickets and faults.

Kenntnisse

Customer service

Inverter knowledge

Troubleshooting

Ticketing/logging

Jobbeschreibung

washdown solar pvt ltd in Delhi is seeking a Service Coordinator to log and track customer calls, monitor solar plants remotely via inverter portals, analyze generation data, check voltages, currents and error codes, and assist customers with inverter faults, grid issues, and connectivity questions.

You will escalate complex faults to the field team with precise diagnoses, raise warranty claims with inverter/module OEMs, coordinate with technicians for on-site visits, and prepare weekly