Solar Sales Support Specialist: Drive Customer Wins

ION Solar, LLC; Orem, Northern (UT, KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

401(k)

Paid time off

Paid holidays

Paid birthday off

Job summary

ION Solar, LLC is looking for a Sales Support Specialist to back the sales team across the solar process. The role requires strong organizational and communication skills, with the ability to adapt quickly in a growing channel.

The ideal candidate will handle inbound/outbound calls, document customer interactions, and schedule technician appointments, contributing to efficient order flow and customer satisfaction.

Qualifications

• A high school diploma or equivalent is required.
• 1 year of experience as a Sales Support Specialist or similar role.
• Minimum 1+ years previous experience in a call center environment preferred.
• Solar experience preferred.

Responsibilities

• Resolve issues presented by the sales representative or customer during a phone call.
• Responding to inbound phone calls from sales consultants as well as other forms of communication in a timely manner.
• Utilize and adhere to all tools, policies, and rules that are provided and mandated by management.
• Schedule appointments with customers for technicians to move the account through the solar process.
• Strive to improve performance by utilizing self and Team-lead evaluations.
• Properly documenting all verbal and digital correspondence relevant to the customer account.
• Performs other related duties as assigned.

Skills

Phone skills

Active listening

Organizational skills

Time management

Problem solving

Customer focus

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

ION Solar, LLC is looking for a Sales Support Specialist to back the sales team across the solar process. The role requires strong organizational and communication skills, with the ability to adapt quickly in a growing channel.

The ideal candidate will handle inbound/outbound calls, document customer interactions, and schedule technician appointments, contributing to efficient order flow and customer satisfaction.