Sales Support

Ion Solar; Orem (UT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Job summary

Ion Solar in Utah is seeking a detail-oriented Sales Support Specialist to back the sales team with essential operational tasks. You will handle inbound calls, coordinate scheduling for technicians, document interactions, and help move accounts through the solar process with accuracy.

The ideal candidate has strong phone skills, excellent organization, and the ability to adapt in a fast-paced office. Prior call-center experience is preferred; solar industry exposure is a plus.

Qualifications

• Strong phone and verbal communication skills with active listening.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with the ability to meet deadlines.

Responsibilities

• Resolve issues presented by the sales representative or customer during a phone call.
• Respond to inbound phone calls from sales consultants and other communications promptly.
• Schedule appointments with customers for technicians to advance the solar process.
• Properly document all verbal and digital correspondence relevant to the customer account.

Skills

Phone skills

Verbal communication

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.We are looking for a highly motivated Sales Support Specialist to support business-critical operational tasks for the sales team. This role demands exceptional organizational skills, problem-solving skills, and a positive attitude under pressure. The ideal employee is highly driven with the ability to quickly adapt to the needs of an expanding channel and one who is interested in growing with the organization.Duties/Responsibilities:Resolve issues presented by the sales representative or customer during a phone callResponding to inbound phone calls from sales consultants as well as other forms of communication in a timely mannerUtilize and adhere to all tools, policies, and rules that are provided and mandated by managementSchedule appointments with customers for technicians to move the account through the solar processStrive to improve performance by utilizing self and Team-lead evaluationsProperly documenting all verbal and digital correspondence relevant to the customer accountPerforms other related duties as assigned.Required Skills/Abilities:Strong phone and verbal communication skills along with active listeningCustomer focus and adaptability to different personality typesExcellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Proficient with Microsoft Office Suite or related software.Ability to develop solutions to difficult problemsEducation and Experience:A high school diploma or equivalent is required1 year of experience as a Sales Support Specialist or similar roleMinimum 1+ years previous experience in a call center environment preferredSolar experience preferredWorking Conditions:Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend, or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.Compensation/Benefits:Competitive wagesHealth/Vision/Dental Insurance401(k)Paid time off and paid holidaysPaid birthday offION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.#IND123