Sales Support-Supervisor

ION Solar, LLC; Orem (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

401(k)

Paid time off

Paid holidays

Paid birthday off

Job summary

ION Solar is seeking a highly motivated Sales Support Specialist to assist the sales team with critical operational tasks in a fast-paced office environment. You will support customers and the sales force from initial contact through the solar process, ensuring data accuracy and timely follow-up.

This role requires excellent phone and verbal communication, strong organizational skills, and the ability to adapt quickly as the channel expands.

Qualifications

• High school diploma required.
• 1 year of Sales Support or similar experience required.
• Call center experience preferred, solar experience preferred.

Responsibilities

• Resolve issues presented by sales reps or customers during calls.
• Respond to inbound calls from sales consultants and other communications promptly.
• Adhere to all tools, policies, and rules provided by management.
• Schedule appointments with customers for technicians to move the account through the solar process.
• Document all verbal and digital correspondence relevant to the customer account.
• Perform other related duties as assigned.

Skills

Phone skills

Verbal communication

Customer focus

Organizational skills

Time management

Problem solving

Education

High school diploma

1 year experience in Sales Support or similar

Call center experience preferred

Solar experience preferred

Job description

ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.

We are looking for a highly motivated Sales Support Specialist to support business-critical operational tasks for the sales team. This role demands exceptional organizational skills, problem-solving skills, and a positive attitude under pressure. The ideal employee is highly-driven with the ability to quickly adapt to the needs of an expanding channel and one who is interested in growing with the organization.

Duties/Responsibilities:

• Resolve issues presented by the sales representative or customer during a phone call
• Responding to inbound phone calls from sales consultants as well as other forms of communication in a timely manner
• Utilize and adhere to all tools, policies, and rules that are provided and mandated by management
• Schedule appointments with customers for technicians to move the account through the solar process
• Strive for improving performance by utilizing self and Team Lead evaluations
• Properly documenting all verbal and digital correspondence relevant to the customers account
• Performs other related duties as assigned.

Required Skills/Abilities:

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to develop solutions to difficult problems

Education and Experience:

• A high school diploma or equivalent is required
• 1 year of experience as a Sales Support Specialist or similar role
• Minimum 1+ years previous experience in a call center environment preferred
• Solar experience preferred

Working Conditions:

Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.

Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend, or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.

• Competitive wages
• 401(k)
• Paid time off and paid holidays
• Paid birthday off

ION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.