Omnichannel Customer Support Specialist

Solar Innovations; Pine Grove (Schuylkill County); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Diverse projects

Job summary

Solar Innovations is seeking a Customer Service Specialist to be the main contact for customers, delivering professional support and service information. You will handle inquiries, resolve issues, and maintain records with accuracy.

Role requires strong communication, problem-solving, and CRM familiarity to collaborate across departments and improve service processes. Join a dynamic team committed to customer satisfaction and growth.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle stressful situations calmly and efficiently.
• Familiarity with customer service software and CRM systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues effectively to ensure satisfaction.
• Provide detailed product and service information to customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer needs.
• Identify opportunities to improve customer service processes and recommend solutions.

Skills

Verbal communication

Written communication

Problem-solving

Conflict resolution

Stress management

CRM familiarity

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Job description

Solar Innovations is seeking a Customer Service Specialist to be the main contact for customers, delivering professional support and service information. You will handle inquiries, resolve issues, and maintain records with accuracy.

Role requires strong communication, problem-solving, and CRM familiarity to collaborate across departments and improve service processes. Join a dynamic team committed to customer satisfaction and growth.