Solar Field Service Engineer - Troubleshooting & Installations

Jobot; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Direct service strategy involvement

Office and field work mix

Autonomy in day-to-day decisions

Cross-functional collaboration

Job summary

Jobot is seeking a Solar Equipment Service Engineer to join our customer service and engineering team in North America. The role combines remote support, field service, installation support, and parts management, with some travel to customer sites.

Ideal candidates have hands-on experience with motors and PV/industrial equipment, strong problem-solving skills, and the ability to work independently within a small, globally distributed team.

Qualifications

• High school diploma plus vocational training or higher in electrical, mechanical, or renewable energy.
• Hands-on field experience with motors and motion systems; PV systems or industrial equipment a plus.
• Ability to lift up to 75 lbs and work in tight spaces; comfortable with ladders and tooling.

Responsibilities

• Handle North American service cases via email/phone; remote troubleshooting and proactive outreach.
• Perform field service calls, oversee installations, and provide training.
• Collaborate with global teams to escalate field issues to engineering and identify failure modes.
• Manage North American spare parts and inventory.
• Conduct system and component failure analysis, refurbishment, and testing as needed.
• Lead improvements in service delivery, serviceability, and cost.

Skills

Ownership mentality

Growth mindset

Time management

Communication skills

Work cross-functionally

Willingness to travel

Work authorization in US

US passport holder

Ability to work independently

Problem solving

Education

Technical education (high school + vocational/trade or degree in electrical/ mechanical/renewable energy)

Tools

Salesforce CRM

Microsoft Office

Jira

Confluence

Job description

Jobot is seeking a Solar Equipment Service Engineer to join our customer service and engineering team in North America. The role combines remote support, field service, installation support, and parts management, with some travel to customer sites.

Ideal candidates have hands-on experience with motors and PV/industrial equipment, strong problem-solving skills, and the ability to work independently within a small, globally distributed team.