Solar Field Service Engineer – Home & Business

SMA America; Rocklin (CA); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

0 premium options

401(k) with company match

Professional development

Training

Job summary

SMA America in Rocklin, CA is seeking a Field Service Engineer, Home and Business. This hybrid role requires travel and provides advanced technical support on SMA solar inverter products, both on-site and remotely.

You will mentor the Service team, work with R&D to improve performance, and develop training content. The position emphasizes hands-on problem solving, clear communication, and adherence to wage and travel policies.

Qualifications

• 3 to 5 years of experience in a technical support role or equivalent.
• Experience in solar electric PV installation, system design or inspection.
• Training in residential and commercial solar products and systems.
• Advanced troubleshooting and technical support skills.
• Expertise in solar electric PV systems.
• Strong communication, problem solving and presentation skills.
• Proficiency in English and Microsoft Office.
• Attention to detail and accuracy.
• Flexibility to work nonstandard hours.
• Ability to travel as required.

Responsibilities

• Performs on site and remote commissioning, as well as on site BlueNote repairs.
• Provides third level technical support for complex and unresolved customer inquiries, including field engineering engagements, and acts as the primary customer contact when required.
• Serves as an expert technical resource for the first and second level Home and Business Service team, building their technical capabilities.
• Works with R&D to optimize the design, performance and serviceability of inverter and communications products.
• Assists in developing and delivering advanced Home and Business training content.
• Develops and maintains a structured database of technical information, work instructions and processes for the department and customers.
• Creates and maintains FAQs and best practices.
• Documents and ensures compliance with prevailing wage requirements for all relevant projects.
• Arranges and maintains travel plans through the company travel system, including booking, changes and expense compliance.
• Conducts case quality audits and provides training to the Service team.
• Other duties as may be required or assigned.

Skills

Technical support

Solar PV installation

Solar system design

Troubleshooting

Communication skills

MS Office

Travel ability

Attention to detail

Nonstandard hours

English proficiency

Education

NABCEP certification

Job description

SMA America in Rocklin, CA is seeking a Field Service Engineer, Home and Business. This hybrid role requires travel and provides advanced technical support on SMA solar inverter products, both on-site and remotely.

You will mentor the Service team, work with R&D to improve performance, and develop training content. The position emphasizes hands-on problem solving, clear communication, and adherence to wage and travel policies.