Field Service Engineer, Home and Business

SMA America; Rocklin (CA); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

0 premium options

401(k) with company match

Professional development

Training

Job summary

SMA America in Rocklin, CA is seeking a Field Service Engineer, Home and Business. This hybrid role requires travel and provides advanced technical support on SMA solar inverter products, both on-site and remotely.

You will mentor the Service team, work with R&D to improve performance, and develop training content. The position emphasizes hands-on problem solving, clear communication, and adherence to wage and travel policies.

Qualifications

• 3 to 5 years of experience in a technical support role or equivalent.
• Experience in solar electric PV installation, system design or inspection.
• Training in residential and commercial solar products and systems.
• Advanced troubleshooting and technical support skills.
• Expertise in solar electric PV systems.
• Strong communication, problem solving and presentation skills.
• Proficiency in English and Microsoft Office.
• Attention to detail and accuracy.
• Flexibility to work nonstandard hours.
• Ability to travel as required.

Responsibilities

• Performs on site and remote commissioning, as well as on site BlueNote repairs.
• Provides third level technical support for complex and unresolved customer inquiries, including field engineering engagements, and acts as the primary customer contact when required.
• Serves as an expert technical resource for the first and second level Home and Business Service team, building their technical capabilities.
• Works with R&D to optimize the design, performance and serviceability of inverter and communications products.
• Assists in developing and delivering advanced Home and Business training content.
• Develops and maintains a structured database of technical information, work instructions and processes for the department and customers.
• Creates and maintains FAQs and best practices.
• Documents and ensures compliance with prevailing wage requirements for all relevant projects.
• Arranges and maintains travel plans through the company travel system, including booking, changes and expense compliance.
• Conducts case quality audits and provides training to the Service team.
• Other duties as may be required or assigned.

Skills

Technical support

Solar PV installation

Solar system design

Troubleshooting

Communication skills

MS Office

Travel ability

Attention to detail

Nonstandard hours

English proficiency

Education

NABCEP certification

Job description

Field Service Engineer, Home and Business

Rocklin, CA, Hybrid

Why Work at SMA America

Power the future. Build your career at SMA America.

As the U.S. subsidiary of SMA Solar Technology AG, we have been at the forefront of solar inverter technology since 1981, developing solutions that make photovoltaic power plants simpler, more reliable, safer, and more cost effective. Headquartered in Rocklin, California, SMA America has spent more than two decades helping homes, businesses, and utilities across the country generate clean, reliable power. We are the only inverter manufacturer in the world offering solutions for every system size, from residential rooftops to large scale utility plants, backed by more than 1,500 patents and a presence in over 190 countries.

Innovation is only part of the story. We invest in our people, create room to grow, challenge conventional thinking, and protect a culture where teammates genuinely care about each other and the work. We hire capable people and give them the space to do the job, with clear expectations, open door leadership, and real autonomy.

If you are passionate about driving positive change and want a career where you can take ownership of your work, we would love to meet you. Together, we are not just part of the energy transition, we are helping drive it forward.

LOCATION AND WORK MODEL

This position is hybrid, based at our Rocklin, California headquarters. When not in the field, the role follows the Service team's hybrid schedule. Travel is required for this position.

WORK AUTHORIZATION

Applicants must be authorized to work in the United States on a full time basis. SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the future require visa sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any visa tied employment authorization are also not eligible.

PURPOSE OF THE POSITION

The Field Service Engineer, Home and Business provides advanced technical support to customers through on site and remote commissioning and on site BlueNote repairs. The role maintains expert knowledge of SMA products, works with R&D to improve product performance, serves as a technical resource and mentor for the Service department, and supports escalations and quality audits.

PRIMARY DUTIES / RESPONSIBILITIES

• Performs on site and remote commissioning, as well as on site BlueNote repairs.
• Provides third level technical support for complex and unresolved customer inquiries, including field engineering engagements, and acts as the primary customer contact when required.
• Serves as an expert technical resource for the first and second level Home and Business Service team, building their technical capabilities.
• Works with R&D to optimize the design, performance and serviceability of inverter and communications products.
• Assists in developing and delivering advanced Home and Business training content.
• Develops and maintains a structured database of technical information, work instructions and processes for the department and customers.
• Creates and maintains FAQs and best practices.
• Documents and ensures compliance with prevailing wage requirements for all relevant projects.
• Arranges and maintains travel plans through the company travel system, including booking, changes and expense compliance.
• Conducts case quality audits and provides training to the Service team.
• Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• 3 to 5 years of experience in a technical support role or equivalent.
• Experience in solar electric PV installation, system design or inspection.
• Training in residential and commercial solar products and systems.
• Advanced troubleshooting and technical support skills.
• Expertise in solar electric PV systems.
• Strong communication, problem solving and presentation skills.
• Proficiency in English and Microsoft Office.
• Attention to detail and accuracy.
• Flexibility to work nonstandard hours.
• Ability to travel as required.

PREFERRED QUALIFICATIONS

• Knowledge of SMA products and power plant measurement techniques.
• Pre sales technical review experience.
• NABCEP certification.
• Additional language skills.

Extent of responsibility: Regional.

WE OFFER

• Compensation: $32.69 to $35.00 per hour, dependent on experience and qualifications.
• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
• Work Model: Hybrid at our Rocklin, CA headquarters, with field travel as required.
• 401(k) plan with company match.
• Ongoing professional development and training, including advanced SMA product training.
• Collaborative and innovative work environment.

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.