Solar Customer Support Specialist

Schell Brothers; Rehoboth Beach (DE); On-site; USD 38,000 - 48,000; Full time

Job summary

Clean Energy USA in Delaware is seeking a Customer Service Representative to join our growing team. This full-time role focuses on helping customers, solving problems, and ensuring each customer feels taken care of.

You will handle inquiries via phone and email, coordinate with internal teams, and follow through until issues are resolved, all while staying organized in a fast-paced environment.

Qualifications

• Demonstrated customer service orientation and empathy.
• Strong listening and communication skills.
• Ability to stay organized and handle multiple requests.

Responsibilities

• Answer incoming calls and emails with a friendly, professional attitude.
• Understand customer questions and coordinate with internal teams for solutions.
• Document interactions and keep customer records up to date.
• Follow up to ensure issues are resolved and not forgotten.
• Work with service, installation, and operations teams to resolve issues.

Skills

Customer service mindset

Active listening

Professional communication

Problem solving

Team player

Tools

Microsoft Office

CRM software

Job description

Clean Energy USA in Delaware is seeking a Customer Service Representative to join our growing team. This full-time role focuses on helping customers, solving problems, and ensuring each customer feels taken care of.

You will handle inquiries via phone and email, coordinate with internal teams, and follow through until issues are resolved, all while staying organized in a fast-paced environment.