Solar Customer Service Technician

Schell Brothers; Rehoboth Beach (DE); On-site; USD 40,000 - 50,000; Full time

Job summary

Schell Brothers is seeking a dedicated and enthusiastic Customer Service Technician to join our team in Rehoboth Beach, DE. The role involves responding to repair requests and performing a variety of repair tasks, requiring knowledge in carpentry, plumbing, and electrical principles.

The ideal candidate will have at least 2 years of experience in the construction industry and strong customer service skills. This full-time position offers a valuable opportunity to contribute to our mission of providing quality service.

Qualifications

• Knowledge of residential construction, materials and methods.
• Ability to safely lift no less than 50 lbs unassisted.
• Ability to foster and maintain positive customer relationships.

Responsibilities

• Perform various levels of finish and repair work.
• Maintain accurate and concise documentation of activities.
• Act as line level customer service representative.

Skills

Basic carpentry

HVAC principles

Electrical principles

Customer service

Maintenance techniques

Safety operation of tools

Education

2 years' experience in construction or maintenance

Tools

Hand tools

Power tools

Job description

Clean Energy USA, part of the Schell Brothers family, has installed over 1,900 systems since 2007, making us Delaware’s premier provider. We work with both residential and commercial customers to install solar panels on new construction as well as established homes or businesses.

We are seeking a dedicated and enthusiastic Customer Service Technician to join our team. Working under the supervision of the Service Manager, individuals in this position are responsible for responding to and performing repair requests and job tasks of various difficulty levels. Tasks require basic skills in carpentry, plumbing, electric, and wall systems/coverings. You also must be comfortable with computer systems and scheduling software. A skills review assessment may be required of candidates filling these positions.

Principal Responsibilities

• Performs various levels of finish and repair work.
• Maintains and adheres to service orders and or task lists.
• Maintains accurate and concise documentation of activities and events.
• Maintains materials and tools based on needs assessment for a variety of low to mid-level repair / maintenance projects.
• Acts as line level customer service representative (Service Technician).
• Reports on actual or potential quality control issues.
• Performs related work as required.

Requirements

• Knowledge of residential construction, materials and methods.
• Knowledge of basic carpentry, HVAC, electrical principles and wall systems/coverings and troubleshooting techniques.
• Knowledge of customer service principles and practices.
• Knowledge of computer skills and being versatile with our online software.
• Skill in basic to mid-level maintenance techniques.
• Skill in the use and safe operation of various hand, power and specialty tools associated with the construction trades.
• Ability to perform and maintain high levels of workmanship quality and performance.
• Ability to maintain accurate and up to date documentation.
• Ability to safely operate on a construction site on foot for extended periods.
• Ability to climb ladders, steps, and landings to safely access construction areas.
• Ability to safely lift no less than 50 lbs unassisted.
• Ability to safely operate various hand and power tools.
• Ability to physically operate in all types of weather conditions for extended periods of time.
• Ability to operate independently or as a member of a team.
• Ability to foster and maintain positive customer relationships seeking to enhance organizational image and reputation.
• Ability to interact and relate well with individuals of various socioeconomic backgrounds in various situations.

Additional Requirements / Education

• 2 years' experience in construction industry, trades or maintenance. (Vo-tech related coursework may be substituted in lieu of experience for punch out tech.).
• Possession of valid motor vehicle operator’s license.
• Any combination of knowledge, skills, or education which demonstrates competency in required areas.

Job Type: Full-time