Solar Service Associate - Customer Care & Troubleshooting

Michigan Solar Solutions, LLC; Riverdale (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Tuition Reimbursement

401(k) Employer Match

Advancement Opportunities

Employee Ownership

Employee Discounts

Job summary

Michigan Solar Solutions is seeking a Service Associate to deliver outstanding customer service and manage inquiries while supporting solar operations.

You will collaborate with internal teams, troubleshoot issues, and maintain CRM records (Sunbase). Proficiency with Microsoft 365 and Office is required, along with strong communication skills.

This role offers growth within a rapidly expanding solar company and opportunities to advance with the team.

Qualifications

• Positive attitude with a proactive approach to problem‑solving.
• Strong organizational skills and ability to manage multiple tasks.
• Excellent communication skills and a customer‑centric mindset.
• Proficiency in Microsoft 365, Excel, and Word.
• Previous experience in customer service and familiarity with CRM systems preferred.

Responsibilities

• Provide outstanding customer service by responding to inquiries and resolving issues in a timely and courteous manner.
• Collaborate with internal teams to set and achieve goals, facilitate vendor communication, and support sales initiatives.
• Utilize problem‑solving skills to troubleshoot and resolve solar‑related issues effectively.
• Contact solar manufacturers to run diagnostics and submit warranty claims on behalf of the customer.
• Maintain accurate documentation using Microsoft Office applications and CRM systems. Add new customers and relevant information to the CRM system (Sunbase).
• Maintain and update customer records in the CRM to ensure accurate and current information.
• Answer scheduling inquiries via email and phone.
• Handle the processing tasks for completed work orders on OneDrive.
• Upload scheduled dates and work orders to 3rd party portals.
• Perform other administrative tasks when required.

Skills

Customer Service

Communication

Organization

Microsoft 365

Excel

CRM systems

Tools

Sunbase CRM

OneDrive

Microsoft Office

Job description

Michigan Solar Solutions is seeking a Service Associate to deliver outstanding customer service and manage inquiries while supporting solar operations.

You will collaborate with internal teams, troubleshoot issues, and maintain CRM records (Sunbase). Proficiency with Microsoft 365 and Office is required, along with strong communication skills.

This role offers growth within a rapidly expanding solar company and opportunities to advance with the team.