Sales Support Supervisor — Energize the Solar Team

Ion Solar; Orem (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health/Vision/Dental Insurance

401(k)

Paid time off

Paid holidays

Paid birthday off

Job summary

Ion Solar in Utah is seeking a motivated Sales Support Specialist to handle operational tasks for the sales team. You will resolve issues, respond to inquiries, schedule technician appointments, and maintain detailed customer records in a fast-paced office setting.

The role emphasizes strong communication, organization, and problem-solving skills, with prior call center experience preferred. Solar industry familiarity is a plus, and the position is based in Orem, UT, with day shifts.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience as a Sales Support Specialist or similar role.
• Solar experience preferred.

Responsibilities

• Resolve issues presented by the sales representative or customer during a phone call.
• Respond to inbound phone calls from sales consultants and other communications promptly.
• Utilize and adhere to all tools, policies, and rules provided by management.
• Schedule appointments with customers for technicians to move the account through the solar process.
• Strive to improve performance by using self and Team Lead evaluations.
• Document all verbal and digital correspondence relevant to the customer’s account.
• Performs other related duties as assigned.

Skills

Phone skills

Verbal communication

Customer focus

Organizational skills

Time management

Problem solving

Education

High school diploma or equivalent

Job description

Ion Solar in Utah is seeking a motivated Sales Support Specialist to handle operational tasks for the sales team. You will resolve issues, respond to inquiries, schedule technician appointments, and maintain detailed customer records in a fast-paced office setting.

The role emphasizes strong communication, organization, and problem-solving skills, with prior call center experience preferred. Solar industry familiarity is a plus, and the position is based in Orem, UT, with day shifts.