Sales Support Administrator

SolarCraft; Novato (CA); On-site; USD 64,636 - 78,572; Full time

Benefits offered by this job

Competitive pay

Paid Time Off + 9 paid holidays

Health insurance contribution

Employee Stock Ownership Plan (ESOP)

401(k) match

Training and career growth

Team events

Job summary

A clean energy provider in California is seeking a proactive Sales Support Representative to join their team. The role involves being the first point of contact for customers, providing excellent service, scheduling appointments, and assisting in outreach and marketing tasks. Candidates should possess strong communication skills and customer service experience. The company offers competitive pay, health insurance, and training in a supportive culture dedicated to sustainability and community impact.

Qualifications

• 6+ months of customer service experience required.
• Excellent verbal and written communication skills are essential.
• Highly organized and detail-oriented work style.

Responsibilities

• Be the first point of contact for incoming sales calls and emails.
• Pre-qualify leads and gather information from customers.
• Schedule appointments for energy consultants.

Skills

Verbal communication

Written communication

Organizational skills

Customer service experience

Detail-oriented

Friendly demeanor

Motivated

Proficiency in Microsoft Office

Education

AA degree or higher

Job description

You’ll support our sales team, improve the customer experience, and ensure smooth operations across departments. Key responsibilities include:

• Be the first point of contact for incoming sales calls and emails.
• Provide friendly, professional communication to make a great first impression.
• Pre‑qualify leads by gathering information from homeowners and business owners.
• Schedule appointments for energy consultants.
• Collect customer energy usage data and enter information into our CRM accurately.
• Maintain organized job files and client records.
• Follow‑up on unresponsive leads.
• Send thank‑you gifts to referral partners.
• Assemble and deliver client Owner’s Manuals.
• Track and report solar production after system installation using online monitoring tools.
• Research and prepare materials for customer visits and neighborhood marketing.
• Assist with outreach, promotions, and referral programs.
• Support the Business Development Manager with marketing tasks.
• Help with SolarCraft digital content, videos, and event participation.

What You Bring:

• Excellent verbal and written communication skills.
• Highly organized and detail‑oriented.
• 6+ months of customer service experience.
• Friendly, positive, and professional demeanor.
• AA degree or higher preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Bilingual a plus, but not required.
• Motivated, responsible, and eager to learn.

Why You’ll Love Working at SolarCraft:

• Competitive pay
• Paid Time Off + 9 paid holidays
• Health insurance with company contribution for you and your dependents
• Employee Stock Ownership Plan (ESOP) + 401(k) match
• Training and career growth in the clean energy industry
• Fun team events and a supportive, mission‑driven culture
• Make a real impact helping local homeowners save money and live sustainably

SolarCraft is the largest locally based clean energy provider in Marin, Sonoma, and Napa counties. For 40+ years, we’ve delivered solar, battery storage, and clean energy solutions—and we’re proud to be 100% employee‑owned.

We’re looking for a proactive Sales Support Representative to join our Clean Energy Projects team. You’ll receive full training to become knowledgeable in solar, battery storage, heat pumps, and home improvement solutions.

Location: San Francisco, CA | Pay Range: $64,636 - $78,572 | Employment Type: Full‑time | Seniority Level: Entry level | Job Function: Sales and Business Development

SolarCraft is an equal opportunity employer.