Solar Service Specialist: Customer-Focused Diagnostics

Exact Solar; Newtown (PA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Job summary

Exact Solar in Newtown, PA seeks a Solar Service Specialist to support our service department. You will troubleshoot, diagnose, and resolve issues for residential and commercial solar PV systems, while coordinating with field technicians and the service team.

The role emphasizes customer communication, remote diagnostics, warranty coordination, and documentation in CRM. You will lead Zoom calls, translate technical findings for customers, and help maintain service quality as we scale.

Qualifications

• 3+ years in solar PV (service, installation, or engineering)
• Strong understanding of solar system components (inverters, monitoring, wiring, production issues)
• Experience troubleshooting solar system performance issues
• Native or fluent English speaker with excellent verbal communication skills
• Comfortable leading Zoom calls, phone calls, and screen-sharing sessions
• Highly organized and detail-oriented
• Ability to work independently

Responsibilities

• Perform remote diagnostics and troubleshooting for residential and commercial solar PV systems
• Analyze system performance data, monitoring platforms, and inverter communications
• Conduct screen-share sessions with customers to guide troubleshooting steps
• Support escalation cases requiring deeper technical investigation
• Verify field technician findings and completed work (photos, reports, system data)
• Lead customer-facing Zoom calls and phone calls to explain issues and solutions clearly
• Translate technical findings into understandable language
• Assist in triaging incoming service requests and prioritizing work
• Collaborate with Service Team Lead on job scoping and resolution strategy
• Help ensure proper documentation of service cases in CRM/service platforms
• Prepare and submit warranty claims with manufacturers and track progress
• Coordinate with vendors on technical support and replacements
• Review technician reports and commissioning data for accuracy
• Provide feedback and support to field technicians
• Assist with service job invoicing and cost tracking
• Track key service KPIs (response time, resolution time, service margins)
• Maintain documentation for billing and internal reporting

Skills

Solar PV

Troubleshooting

Customer communication

Remote diagnostics

Field support

Tools

Enphase

SolarEdge

SMA

Job description

Exact Solar in Newtown, PA seeks a Solar Service Specialist to support our service department. You will troubleshoot, diagnose, and resolve issues for residential and commercial solar PV systems, while coordinating with field technicians and the service team.

The role emphasizes customer communication, remote diagnostics, warranty coordination, and documentation in CRM. You will lead Zoom calls, translate technical findings for customers, and help maintain service quality as we scale.