Software Support Specialist — Growth & Training Path

Tyler Technologies, Inc.; New York (NY); On-site; USD 46,467 - 52,000; Full time

Job summary

A leading software solutions provider in New York is seeking an Associate Software Support Specialist to handle client inquiries and provide software support. The role requires effective problem-solving and analytical skills while utilizing SQL and communication tools efficiently. Candidates should possess experience in software support and demonstrate strong interpersonal skills. This position offers a salary range of $46,467 – $52,000, with a focus on providing exceptional service during various shifts.

Qualifications

• Previous experience in a software support position is a plus.
• Must demonstrate excellent interpersonal skills.
• Effective decision-making and problem-solving skills are essential.
• Strong organizational and analytical skills necessary.

Responsibilities

• Provide software support to resolve client inquiries efficiently.
• Analyze data reports and forms for troubleshooting.
• Use SQL to resolve basic to moderate issues.
• Communicate with all parties to manage client expectations.

Skills

Interpersonal skills

Decision-making

Problem-solving

Analytical ability

Organizational skills

Communication skills

Basic database knowledge

SQL experience

Microsoft Office knowledge

Job description

A leading software solutions provider in New York is seeking an Associate Software Support Specialist to handle client inquiries and provide software support. The role requires effective problem-solving and analytical skills while utilizing SQL and communication tools efficiently. Candidates should possess experience in software support and demonstrate strong interpersonal skills. This position offers a salary range of $46,467 – $52,000, with a focus on providing exceptional service during various shifts.