Sr. Manager, Software Support & Customer Experience

Tyler Technologies, Inc.; New York (NY); On-site; USD 93,391 - 122,883; Full time

Benefits offered by this job

Competitive benefits

Health and financial wellness support

Job summary

A technology solutions provider in New York seeks a Senior Manager of Software Support to lead a high-performing team, delivering exceptional client experience across their software offerings. The ideal candidate has a strong customer-centric mindset, proven leadership skills, and a track record of improving client outcomes. Responsibilities include overseeing support operations, driving continuous improvement initiatives, and collaborating with cross-functional teams. The role requires a bachelor’s degree and 5+ years in a technical service environment, offering a salary between $93,391 – $122,883.

Qualifications

• 5+ years of leadership experience in software support or a related technical service environment.
• Demonstrated ability to lead managers and large teams in a fast-paced, highly technical environment.
• Experience collaborating with cross-functional teams to influence product quality and improve client experience.

Responsibilities

• Own the end-to-end client support experience, ensuring easy access to support.
• Lead structured post-incident reviews to drive product and process improvements.
• Develop a centralized repository for support documentation and processes.

Skills

Customer-centric mindset

Analytical skills

Leadership

Communication

Problem-solving

Education

Bachelor’s degree in a related field

Tools

Support tools

Case management systems

Microsoft Office

Job description

A technology solutions provider in New York seeks a Senior Manager of Software Support to lead a high-performing team, delivering exceptional client experience across their software offerings. The ideal candidate has a strong customer-centric mindset, proven leadership skills, and a track record of improving client outcomes. Responsibilities include overseeing support operations, driving continuous improvement initiatives, and collaborating with cross-functional teams. The role requires a bachelor’s degree and 5+ years in a technical service environment, offering a salary between $93,391 – $122,883.