Software Support Consultant — Growth & Training Ahead

REYNOLDS & REYNOLDS CO; College Station (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and performance-based growth

Excellent benefits package: health, dental, vision, paid time off, 401(k) with match, free onsite dining and gym

Onsite medical center and wellness benefits

Supportive team environment and ongoing training

Opportunities to make an impact and advance your career

Job summary

A leading software solutions provider is looking for a Software Support Consultant to help customers resolve software questions and issues. You will guide users through software features and best practices, document solutions, and work with a supportive team to improve customer experience. Ideal candidates have strong communication skills, an analytical mindset, and a willingness to learn, while also enjoying a competitive salary with excellent benefits including health insurance and ongoing training opportunities.

Responsibilities

• Help customers resolve software questions and issues by phone, email, or chat.
• Guide users through features and best practices for our software solutions.
• Document solutions and contribute to making our support resources even better.
• Work with teammates to continuously improve our customer experience.

Skills

Great communication skills (written and verbal)

Analytical and enjoy troubleshooting

Detail-oriented and organized

Customer-focused with a positive attitude

Willing to learn new systems and processes

Education

Degree in Information Technology, Information Systems, Computer Information Systems, Technical Communication or Business Administration (with IT coursework)

Job description

A leading software solutions provider is looking for a Software Support Consultant to help customers resolve software questions and issues. You will guide users through software features and best practices, document solutions, and work with a supportive team to improve customer experience. Ideal candidates have strong communication skills, an analytical mindset, and a willingness to learn, while also enjoying a competitive salary with excellent benefits including health insurance and ongoing training opportunities.