Software Support Specialist — Frontline Tech Help (1st Shift)

Taylor Corporation; Riverbend Estates (MN); On-site; USD 23,000 - 25,000; Full time

Job summary

Taylor Corporation in North Mankato, MN seeks a Software Support Specialist to assist end-users of our proprietary software. Strong communication and problem-solving skills are essential for delivering outstanding customer service and technical support on-site.

The role requires ability to handle tier 1 troubleshooting, document issues, and collaborate with internal teams to improve processes. 1st shift, full-time, on-site in MN; hourly wage range is $17–$18.

Qualifications

• Excellent communication skills for phone and email support.
• Strong problem-solving abilities for end-user software.
• Ability to work independently and manage multiple tasks.
• Ability to document issues and communicate solutions.
• Attention to detail and accuracy.

Responsibilities

• Provide timely and accurate information to customers by phone and email.
• Provide basic software support to clients via email, phone, or other methods.
• Demonstrate flexibility in working with different customers.
• Perform tier 1 troubleshooting and escalate issues as needed.
• Continuously improve processes to enhance the customer experience.
• Review books for quality concerns.
• Assist other departments as needed.

Skills

Communication

Customer support

Troubleshooting

Documentation

Time management

Education

Secondary education IT preferred

Job description

Taylor Corporation in North Mankato, MN seeks a Software Support Specialist to assist end-users of our proprietary software. Strong communication and problem-solving skills are essential for delivering outstanding customer service and technical support on-site.

The role requires ability to handle tier 1 troubleshooting, document issues, and collaborate with internal teams to improve processes. 1st shift, full-time, on-site in MN; hourly wage range is $17–$18.