IT Help Desk Support Specialist

Taylor Corporation; Mankato (MN); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health plans

401(k) company match

Paid time off

Job summary

Taylor Corporation is seeking a Service Desk Support role in Minnesota to provide initial end-user IT assistance, troubleshoot software and hardware, and guide users through configurations remotely or in person. The position emphasizes strong communication and problem-solving to ensure quick resolutions.

Ideal candidates will have experience in IT help desk environments, knowledge of Windows and MacOS, and a customer-focused approach.

Qualifications

• Excellent problem-solving and analytical skills.
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• Clear, step-by-step instruction delivery to end users.
• Patient, friendly demeanor with strong communication skills.
• Commitment to exceptional end user service.

Responsibilities

• Respond to IT inquiries via email, chat, phone, or in person.
• Inform end users about IT products and services.
• Walk users step-by-step through problem-solving processes.
• Assist with troubleshooting hardware and software.
• Follow up to ensure satisfactory service and capture feedback.
• Escalate unresolved issues to next-level personnel.

Skills

Communication skills

Problem-solving

End user support

Troubleshooting hardware/software

Education

Bachelor’s degree in IT or related field

Tools

Microsoft Office

Windows OS

MacOS

Job description

Taylor Corporation is seeking a Service Desk Support role in Minnesota to provide initial end-user IT assistance, troubleshoot software and hardware, and guide users through configurations remotely or in person. The position emphasizes strong communication and problem-solving to ensure quick resolutions.

Ideal candidates will have experience in IT help desk environments, knowledge of Windows and MacOS, and a customer-focused approach.