IT Service Desk Support

Taylor Corporation; Mankato (MN); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health plans

401(k) company match

Paid time off

Job summary

Taylor Corporation is seeking a Service Desk Support role in Minnesota to provide initial end-user IT assistance, troubleshoot software and hardware, and guide users through configurations remotely or in person. The position emphasizes strong communication and problem-solving to ensure quick resolutions.

Ideal candidates will have experience in IT help desk environments, knowledge of Windows and MacOS, and a customer-focused approach.

Qualifications

• Excellent problem-solving and analytical skills.
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• Clear, step-by-step instruction delivery to end users.
• Patient, friendly demeanor with strong communication skills.
• Commitment to exceptional end user service.

Responsibilities

• Respond to IT inquiries via email, chat, phone, or in person.
• Inform end users about IT products and services.
• Walk users step-by-step through problem-solving processes.
• Assist with troubleshooting hardware and software.
• Follow up to ensure satisfactory service and capture feedback.
• Escalate unresolved issues to next-level personnel.

Skills

Communication skills

Problem-solving

End user support

Troubleshooting hardware/software

Education

Bachelor’s degree in IT or related field

Tools

Microsoft Office

Windows OS

MacOS

Job description

North Mankato, MN Full time Posted 30+ Days Ago R29754

Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity: Taylor Corporation is seeking a Service Desk Support role;this role is crucial in providing initial support to employees / users, ensuring that their issues are resolved quickly or escalated appropriately. The ideal candidate will have excellent communication skills and a basic understanding of software troubleshooting. Standout candidates will be excellent problem-solvers with outstanding communication and end user service skills.

Work Authorization :
To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Objectives of this role:

Provide quick and effective assistance with information technology systems

Guide end users remotely through systems configuration, troubleshooting, and maintenance

Listen attentively to end users’ questions and concerns and offer optimal solutions

Prioritize end user satisfaction in all communications, directing unresolved issues to next-level personnel

Your Responsibilities:

Respond to tech inquiries via email, through online chats, over the phone, or in person

Inform end users about IT products and services

Walk end users step-by-step through the problem-solving process

Help with troubleshooting hardware and software

Follow up with end users to ensure satisfactory service

Communicate end user feedback to the appropriate internal team members

You Must Have:

Excellent problem-solving and analytical skills

Comprehensive knowledge of computer systems and experience troubleshooting hardware and software

The ability to break down technological processes and deliver clear, step-by-step instructions

Patient, friendly demeanor with a great aptitude for listening

Strong verbal and written communication skills

Commitment to providing exceptional end user service

Team-oriented mindset with an openness to constructive feedback

Eagerness to learn new technologies and systems

Experience working as an IT help desk technician or in a similar end user support role

We Would Also Prefer:

Bachelor’s degree in Information Technology, Computer Science or related field preferred, but not required

Proven experience in customer service or technical support role is advantageous

Strong communication skills, both written and verbal, with a customer focused approach

Familiarity with Window and MacOS operating systems

Basic understanding of networking concepts

Proficiency in Microsoft Office Suite and other common software applications

Ability to work independently and collaboratively in a fast-paced environment

Exceptional problem-solving sills and attention to detail

The anticipated hourly rate for this position is $20.50. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The hourly rate listed is just one component of Taylor Corporation’s total compensation and benefits package for employee s .

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

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