$22.00/Hr Technical Support/Customer Service Representative 1st shift

Masterson Staffing Solutions; Minnesota; On-site; USD 25,000 - 36,000; Full time

Job summary

Masterson Staffing Solutions in Maple Grove, MN is hiring a Technical Support/Customer Service Representative for 1st shift at $22 per hour. The role involves assisting customers with software issues, taking calls, and diagnosing problems over the phone.

A 10‑day training class runs 7:30am–4:30pm, Monday to Friday, with a background check and job‑specific testing. Masterson Staffing is an Equal Opportunity Employer.

Qualifications

• Background check required
• Job-specific testing
• 10-day training class before start

Responsibilities

• Assist customers with software issues over the phone
• Take incoming calls and diagnose technical problems
• Provide clear guidance to resolve issues and document steps taken

Skills

Customer service

Technical support

Phone support

Job description

Job Description

$22hr Technical Support/Customer Service Representative 1st shift

Date posted: July 9, 2026

Pay: From $22.00 per hour

Job description:

Customer Service Technical Agent position located in Maple Grove, MN . The pay is $22/hr. M-F with varying shift times during the day. The position requires a Background check and job specific testing.

A Technical Support Specialist, or an IT Support Specialist, is responsible for assisting customers with technical issues or questions relating to software programs. Duties include taking phone calls from customers and helping customers diagnose technical issues over the phone.

There will be a 10-day training class from 7:30am-4:30pm M-F. During this class you will learn the programs and procedures.

Masterson Staffing is an Equal Opportunity Employer

Job Type: Full-time

Work Location: In person

Company Description

Our Story

The Masterson Staffing Solutions story began nearly 50 years ago, when Owen Masterson founded Masterson Personnel in 1968. Seeing a growing demand for light industrial, office and professional staffing resources, Owen started building a company that would not only provide quality and reliable services, but also bring talented workers and great companies together — and drive them to achieve their respective goals.

Masterson started as a small local business, and thanks to our team of experienced staffing professionals, we’ve grown into a premier staffing solutions provider with nearly 40 branches across the Midwest and an employee base of hundreds of thousands of quality workers.

Our Mission

From the beginning, our mission is to provide the support and expertise that keeps you moving forward in life and your career. But at the heart of it all is our commitment to building strong, valuable and lasting relationships.

When it comes to our employees, we understand that you’re our greatest asset — and we want you to be and feel successful. From vacation pay to professional development to flexible work environments, we work with you to discover your talents and aspirations.

As for our clients, we understand your company has unique business objectives and staffing needs. We work with you to identify skilled and qualified talent in flex, flex-to-hire and direct hire positions in over 19 business categories. Our Talent Acquisition Department can also connect your company with high-level talent for director and executive positions.

Whether you’re looking to g