Technical Support & Customer Care Specialist - 1st Shift

Masterson Staffing Solutions; Minnesota; On-site; USD 25,000 - 36,000; Full time

Job summary

Masterson Staffing Solutions in Maple Grove, MN is hiring a Technical Support/Customer Service Representative for 1st shift at $22 per hour. The role involves assisting customers with software issues, taking calls, and diagnosing problems over the phone.

A 10‑day training class runs 7:30am–4:30pm, Monday to Friday, with a background check and job‑specific testing. Masterson Staffing is an Equal Opportunity Employer.

Qualifications

• Background check required
• Job-specific testing
• 10-day training class before start

Responsibilities

• Assist customers with software issues over the phone
• Take incoming calls and diagnose technical problems
• Provide clear guidance to resolve issues and document steps taken

Skills

Customer service

Technical support

Phone support

Job description

Masterson Staffing Solutions in Maple Grove, MN is hiring a Technical Support/Customer Service Representative for 1st shift at $22 per hour. The role involves assisting customers with software issues, taking calls, and diagnosing problems over the phone.

A 10‑day training class runs 7:30am–4:30pm, Monday to Friday, with a background check and job‑specific testing. Masterson Staffing is an Equal Opportunity Employer.