Software Support Specialist (Temporary)

Taylor Corporation; Riverbend Estates (MN); On-site; USD 23,000 - 25,000; Full time

Job summary

Taylor Corporation in North Mankato, MN seeks a Software Support Specialist to assist end-users of our proprietary software. Strong communication and problem-solving skills are essential for delivering outstanding customer service and technical support on-site.

The role requires ability to handle tier 1 troubleshooting, document issues, and collaborate with internal teams to improve processes. 1st shift, full-time, on-site in MN; hourly wage range is $17–$18.

Qualifications

• Excellent communication skills for phone and email support.
• Strong problem-solving abilities for end-user software.
• Ability to work independently and manage multiple tasks.
• Ability to document issues and communicate solutions.
• Attention to detail and accuracy.

Responsibilities

• Provide timely and accurate information to customers by phone and email.
• Provide basic software support to clients via email, phone, or other methods.
• Demonstrate flexibility in working with different customers.
• Perform tier 1 troubleshooting and escalate issues as needed.
• Continuously improve processes to enhance the customer experience.
• Review books for quality concerns.
• Assist other departments as needed.

Skills

Communication

Customer support

Troubleshooting

Documentation

Time management

Education

Secondary education IT preferred

Job description

Come Work with Us! Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor.

Your Opportunity

Pictavo, Taylor Corporation's yearbook division, is seeking a highly motivated Software Support Specialist to join their team in North Mankato, MN! This position requires exceptional communication skills, advanced problem-solving skills, and the ability to support end-users with varying levels of technical knowledge. In this role, you will be responsible for providing superior customer service and software support to internal and external users of our proprietary software.

Work Authorization

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Schedule

1st shift; Full-time, 40 hours/week; Monday - Friday, 8:00am - 4:30pm 5 days on site at MN-North Mankato-1750 Northway Drive

Your Responsibilities

• Provide timely and accurate information to customers by phone and email
• Provide basic software support to clients via email, phone, or other methods
• Demonstrate flexibility in working with the personal and stylistic differences of internal and external customers
• Perform tier 1 troubleshooting steps before escalating issues
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• Review books for quality concerns
• Assist other departments as needed

You Must Have

• Attention to detail and accuracy
• Ability to work independently
• Effective time management skills and the ability to prioritize multiple competing tasks
• Ability to communicate effectively through written and oral communication in a courteous, professional and timely manner
• Ability to offer solutions based on knowledge of computers and the application
• Ability to document and communicate technical issues and solutions
• Ability to solve problems and think laterally (solving problems through an indirect and creative approach)

We Would Also Prefer

• 1+ years of experience in the field or in a related area
• Secondary education, preferably in the IT field

The anticipated hourly range for this position is $17.00 - 18.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employee.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.

Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.