Software Support Specialist — Client Solutions & Troubleshooting

Tyler Technologies; Yarmouth (ME); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive benefits for health and financial wellness

Job summary

A software solutions provider is seeking an Associate Software Support Specialist in Yarmouth, Maine. This role involves providing technical support for the Tyler Reporting Services software and requires strong communication skills, proficiency with technology, and the ability to manage multiple client inquiries. The ideal candidate will possess a college degree or equivalent experience, along with a customer service background. This position offers a supportive work environment with competitive benefits.

Qualifications

• Excellent interpersonal and communication skills.
• Proficiency with computers and online applications.
• Ability to prioritize and complete multiple tasks in a fast-paced environment.

Responsibilities

• Troubleshoot and resolve client's inquiries regarding software issues.
• Prioritize, analyze, and manage multiple inquiries from clients.
• Create client-facing documentation and collaborate with clients.

Skills

Excellent interpersonal and communication skills

Proficiency with computers and online applications

Customer service experience

Ability to prioritize and complete multiple tasks

Education

College degree or comparable work experience

Job description

A software solutions provider is seeking an Associate Software Support Specialist in Yarmouth, Maine. This role involves providing technical support for the Tyler Reporting Services software and requires strong communication skills, proficiency with technology, and the ability to manage multiple client inquiries. The ideal candidate will possess a college degree or equivalent experience, along with a customer service background. This position offers a supportive work environment with competitive benefits.