SaaS Client Experience Specialist

Tyler Technologies; Orono (ME); On-site; USD 46,500 - 52,000; Full time

Job summary

Tyler Technologies is hiring a Client Experience Advocate in Orono, Maine. This entry-level role requires managing client support needs, resolving inquiries, and maintaining high-quality documentation. Ideal candidates exhibit excellent communication and a desire to grow in the SaaS industry.

Support will include responding to client questions, troubleshooting, and actively pursuing module-specific certifications over time. Offering a salary range of $46,500 - $52,000, this position promises a growth-oriented environment.

Qualifications

• Desire to build a career in client support or SaaS.
• Excellent communication skills and service orientation.
• Ability to manage multiple tasks and stay organized.
• Strong sense of accountability.

Responsibilities

• Manage and respond to incoming client support needs.
• Document interactions and case details thoroughly.
• Follow established processes to resolve product inquiries.
• Maintain a learning mindset for certifications.

Skills

Excellent communication skills

Strong service orientation

Ability to manage multiple tasks

Comfort learning technical concepts

Strong sense of accountability

Enthusiasm for product knowledge

Team-oriented

Job description

Tyler Technologies is hiring a Client Experience Advocate in Orono, Maine. This entry-level role requires managing client support needs, resolving inquiries, and maintaining high-quality documentation. Ideal candidates exhibit excellent communication and a desire to grow in the SaaS industry.

Support will include responding to client questions, troubleshooting, and actively pursuing module-specific certifications over time. Offering a salary range of $46,500 - $52,000, this position promises a growth-oriented environment.