Associate Software Support Specialist

Tyler Technologies; Yarmouth (ME); On-site; Full time

Benefits offered by this job

Competitive benefits for health and financial wellness

Job summary

A software solutions provider is seeking an Associate Software Support Specialist in Yarmouth, Maine. This role involves providing technical support for the Tyler Reporting Services software and requires strong communication skills, proficiency with technology, and the ability to manage multiple client inquiries. The ideal candidate will possess a college degree or equivalent experience, along with a customer service background. This position offers a supportive work environment with competitive benefits.

Qualifications

• Excellent interpersonal and communication skills.
• Proficiency with computers and online applications.
• Ability to prioritize and complete multiple tasks in a fast-paced environment.

Responsibilities

• Troubleshoot and resolve client's inquiries regarding software issues.
• Prioritize, analyze, and manage multiple inquiries from clients.
• Create client-facing documentation and collaborate with clients.

Skills

Excellent interpersonal and communication skills

Proficiency with computers and online applications

Customer service experience

Ability to prioritize and complete multiple tasks

Education

College degree or comparable work experience

Job description

Associate Software Support Specialist

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The Software Support Specialist provides a full range of technical and functional troubleshooting support to customers of the Tyler Reporting Services software solutions.

Responsibilities

• Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service.
• Prioritize, analyze, and manage multiple inquiries from clients.
• Advance product knowledge by reviewing new functionality and testing new product issues.
• Create client facing documentation and collaborate with clients and co-workers.
• Advocate for the client and ensure the software meets their business needs.
• Modify existing form definitions; use programming to manipulate data

Qualifications

• College degree, either in progress or completed, or comparable work experience.
• Proficiency with computers and online applications.
• Excellent interpersonal and communication skills.
• Customer service experience.
• Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment.
• Knowledge of basic payroll/accounting principles is helpful although not required.
• Basic understanding of logical syntax.

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Yarmouth, Maine | Orono, Maine

Travel

0-5%

Taking Care of You & Your Family

Your health and well-being are important to us. That\'s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2026-8603

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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.