Client-Focused Software Support Specialist

Tyler Technologies; Latham (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Tyler Technologies in Latham, NY is seeking a Software Support Specialist to provide basic-level software support for Tyler clients, focusing on the use, functionality, and understanding of our products and databases. The role emphasizes data analysis, troubleshooting, and timely issue resolution, with opportunities for growth and learning.

The position involves collaborating with Implementation Specialists and Project Managers, performing QA testing on upgrades, and creating or updating

Qualifications

• Excellent interpersonal and communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and in a team.
• Willingness to learn and expand product knowledge.
• Customer-focused with good documentation habits.

Responsibilities

• Provides inbound phone, web, or email software support to resolve client inquiries and problems.
• Analyzes data reports and web technologies to identify issues.
• Uses SQL to resolve basic to moderate issues.
• Keeps clients informed on issue status and resolution steps.
• Maintains incident records in the company systems.
• Assists with testing and QA during software updates.
• Contributes to knowledge base and client education materials.

Job description

Tyler Technologies in Latham, NY is seeking a Software Support Specialist to provide basic-level software support for Tyler clients, focusing on the use, functionality, and understanding of our products and databases. The role emphasizes data analysis, troubleshooting, and timely issue resolution, with opportunities for growth and learning.

The position involves collaborating with Implementation Specialists and Project Managers, performing QA testing on upgrades, and creating or updating