Software Support & Customer Success Specialist

CemSites; Perryopolis (PA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Job summary

CemSites, a subsidiary of The Messenger Co., is seeking a Customer Service Representative in Perryopolis, PA. You will handle pre-sale inquiries and provide phone, chat, and email support while learning our software products to help customers realize their vision.

Join a team that maintains a customer satisfaction rating above 97% and collaborates to deliver the best solutions in a fast-paced, technical environment.

Qualifications

• High School Diploma or equivalent.
• 2+ years of customer/phone/chat support of software products and/or other computer technology.

Responsibilities

• Customer service via telephone, chat, and email.
• Troubleshooting technical problems for customers.
• Becoming experts in CemSites products and services.
• Collaborating to provide the best solutions to customer challenges.
• Multi-tasking in a fast-paced, technical environment.

Skills

Computer skills

Strong communication

Interpersonal skills

Education

High School Diploma

Job description

CemSites, a subsidiary of The Messenger Co., is seeking a Customer Service Representative in Perryopolis, PA. You will handle pre-sale inquiries and provide phone, chat, and email support while learning our software products to help customers realize their vision.

Join a team that maintains a customer satisfaction rating above 97% and collaborates to deliver the best solutions in a fast-paced, technical environment.