Customer Care Specialist - On-site Support & Solutions

CJ Pony Parts, Inc.; Skyline View (PA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hourly rate

Bonus program

Paid time off

Medical insurance

Vision insurance

HSA with company contribution

Life insurance

401(k) with company match

Holidays

Employee assistance

Casual dress

Job summary

CJ Pony Parts is seeking a Customer Care Representative who will interact with customers by phone, web chat, and email. This on-site role in Harrisburg, PA focuses on providing accurate product information, resolving order issues, and upholding a high level of customer satisfaction.

The ideal candidate has at least one year in a call center or customer service environment, strong written and verbal communication skills, and proficiency with Word, Excel, and Outlook.

Qualifications

• High school diploma or GED required.
• At least 1 year in a call center or customer service.
• Proficiency with Word, Excel, and Outlook.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services.
• Provide timely and accurate information on order status, returns, and general product questions.
• Update and maintain customer account information in internal systems.
• Resolve product or service concerns with professionalism and empathy.
• Assist in processing orders placed in-person, online, or over the phone.
• Handle payment information and address updates securely and accurately.
• Generate return labels and coordinate with vendors as needed.
• Record and track all customer interactions and escalation complex issues appropriately.
• Provide showroom counter support (on-site only).
• Perform general administrative support tasks as assigned.

Skills

Call center experience

Customer service

Strong communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CJ Pony Parts is seeking a Customer Care Representative who will interact with customers by phone, web chat, and email. This on-site role in Harrisburg, PA focuses on providing accurate product information, resolving order issues, and upholding a high level of customer satisfaction.

The ideal candidate has at least one year in a call center or customer service environment, strong written and verbal communication skills, and proficiency with Word, Excel, and Outlook.