Sales Support Representative

Synerfac Technical Staffing; Pottstown (Montgomery County); On-site; USD 60,000 - 65,000; Full time

Job summary

Synerfac Technical Staffing in Pottstown, PA seeks a Sales Support Representative to assist customers, distributors, and internal teams in pricing, orders, and product availability.

The role emphasizes strong customer service, mechanical aptitude, and coordination across sales, production, and accounting. Contract-to-hire with a salary around $60k–$65k. Office-based in the United States.

Qualifications

• High school diploma or equivalent required; additional technical, business, or sales training is preferred.
• At least one year of related experience in inside sales, customer service, marketing, or a similar customer-facing role.
• Experience with industrial products, components, parts, or technical terminology is strongly preferred.
• Strong mechanical aptitude and ability to understand product applications and components.
• Proficiency with Microsoft Word and Excel.
• Experience with computer-based order entry, inventory, and customer information systems.
• Strong written and verbal communication and organizational skills.

Responsibilities

• Respond to pricing, quotations, PO changes, and other order information.
• Build and maintain relationships with customers through regular communication.
• Prepare pricing quotations for standard products and coordinate for non-standard requests.
• Enter, update, and retrieve customer, inventory, and PO information in company systems.
• Follow up on inquiries, quotations, and customer requests to move opportunities forward.
• Support sales representatives and customers across the United States.
• Coordinate with internal departments regarding credit status, rush orders, inventory, scheduling, and delivery.
• Work with distributors to locate products and provide availability information.
• Maintain organized records of active orders and shipments.
• Prepare and route documentation for credits, debits, returns, invoices.
• Serve as a backup for incoming calls when needed.
• Maintain positive customer relationships and resolve issues with tact.
• Collaborate with production, manufacturing, sales, and accounting to meet customer needs.
• Perform additional responsibilities as assigned.

Skills

Customer service

Mechanical aptitude

Microsoft Word

Microsoft Excel

Sales support

Communication skills

Education

High school diploma or equivalent

Tools

Order entry systems

Customer information systems

Inventory management systems

Job description

Job Details

Sales

Sales Support Representative Pottstown,PA Job Description Job ID#: 122070

Category: Sales

Job Type: Contract to Hire

Branch: Bala Cynwyd

Salary: $ 60000.00 - $ 65000.00

Phone: [phone]

A leader in the industrial manufacturing space is hiring for an Inside Technical Sales / Customer Service professional to support customers, distributors, and internal sales teams. This position serves as a key point of contact for customer inquiries, quotations, purchase orders, order updates, and product availability. The ideal candidate will combine strong customer service skills with mechanical aptitude and the ability to coordinate effectively across sales, production, accounting, and other internal departments.

Key Responsibilities

• Respond to customer requests for pricing, quotations, purchase orders, order changes, cancellations, lead times, and other order-related information.
• Build and maintain strong relationships with new and existing customers through regular communication and responsive service.
• Prepare pricing quotations for standard products and coordinate internally to obtain pricing for non-standard or custom requests.
• Enter, update, and retrieve customer, inventory, and purchase-order information within company systems.
• Follow up on outstanding inquiries, quotations, and customer requests to help move opportunities and orders forward.
• Support sales representatives and customers throughout assigned territories across the United States.
• Coordinate with internal departments regarding customer credit status, rush orders, inventory availability, scheduling, and delivery requirements.
• Work with distributors and internal resources to locate products and provide customers with accurate availability and delivery information.
• Maintain organized records of active orders, including scheduling updates, shipment changes, credit adjustments, and other account activity.
• Prepare and route documentation required for customer credits, debits, returns, invoices, and related accounting transactions.
• Serve as a backup for general incoming telephone calls when needed.
• Maintain positive customer relationships by communicating professionally and resolving issues with tact, urgency, and resourcefulness.
• Collaborate with production, manufacturing, sales, accounting, and other departments to ensure customer needs are handled efficiently.
• Perform additional responsibilities as assigned.

Job Requirements

Key Qualifications

• High school diploma or equivalent required; additional technical, business, or sales training is preferred.
• At least one year of related experience in inside sales, customer service, marketing, or a similar customer-facing role.
• Previous experience working with industrial products, components, parts, or technical terminology is strongly preferred.
• Strong mechanical aptitude and the ability to develop an understanding of product applications and industry-specific components.
• Proficiency with Microsoft Word and Excel.
• Comfortable working with computer-based order entry, inventory, and customer information systems.
• Strong written and verbal communication skills with the ability to interact effectively with customers, sales representatives, and internal departments.
• Strong organizational skills with the ability to manage multiple customer requests, orders, and follow-up activities simultaneously.
• Detail-oriented approach to entering and maintaining accurate pricing, order, customer, and shipment information.
• Ability to exercise sound judgment while working within established procedures and guidelines.
• Customer-focused mindset with a demonstrated ability to build rapport and provide responsive service.

By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/

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