Sales Support Specialist — Customer-Driven Solutions

Ferguson Enterprises, Inc.; Omaha (NE); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Parental leave

Job summary

Ferguson Enterprises, LLC. is hiring a Sales Support Representative to assist Sales teams, quote customers, and process orders in a fast-paced environment.

You will coordinate deliveries, respond to inquiries, and use CRM and phone systems to deliver personalized service. The role values customer focus, quick decision-making, and the ability to upsell while building relationships with trade customers.

Qualifications

• 0-3 years of sales and/or customer service experience preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Ability to upsell and respond quickly to customer needs.
• Strong relationship-building and customer-focused mindset.

Responsibilities

• Support Sales associates to determine best products and solutions.
• Deliver personalized service with timely quotations and accurate sales orders.
• Coordinate deliveries and answer general information calls.
• Use CRM and phone systems to manage customer interactions.

Skills

Customer service

Sales

Upselling

Communication skills

Tools

CRM system

Phone system

Microsoft Office

Job description

Ferguson Enterprises, LLC. is hiring a Sales Support Representative to assist Sales teams, quote customers, and process orders in a fast-paced environment.

You will coordinate deliveries, respond to inquiries, and use CRM and phone systems to deliver personalized service. The role values customer focus, quick decision-making, and the ability to upsell while building relationships with trade customers.