ERP Support Specialist - Resolve & Educate Users

Oscar; United States; On-site; USD 75,000 - 80,000; Full time

Job summary

A technology firm is seeking an Associate for their software support team. You will be the first line of defense for resolving challenges faced by users of a cloud-based ERP platform. Responsibilities include troubleshooting issues, logging support activities, and delivering user training. The ideal candidate has a degree in Computer Science or IT, experience in software support, and strong analytical skills. This full-time position promotes continuous learning and collaboration within a fast-paced environment.

Qualifications

• Previous experience supporting enterprise software, ideally within ERP or SaaS ecosystems.
• Comfortable managing multiple requests at once.

Responsibilities

• Respond to end‑user queries via phone, email, and live chat.
• Investigate and diagnose technical issues within the ERP platform.
• Work alongside product and development teams to track and resolve advanced cases.
• Log support activity and outcomes clearly.
• Deliver product walkthroughs and informal training to users.

Skills

Strong analytical mindset

Excellent communication skills

Ability to troubleshoot independently

Experience supporting enterprise software

Education

Degree in Computer Science or Information Technology

Tools

Acumatica ERP

SaaS architecture

Job description

A technology firm is seeking an Associate for their software support team. You will be the first line of defense for resolving challenges faced by users of a cloud-based ERP platform. Responsibilities include troubleshooting issues, logging support activities, and delivering user training. The ideal candidate has a degree in Computer Science or IT, experience in software support, and strong analytical skills. This full-time position promotes continuous learning and collaboration within a fast-paced environment.