Software Setup Technician

NextGen | GTA: A Kelly Telecom Company; Greensboro (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company seeks an entry-level technician to support the setup, configuration, testing, and deployment of mobile devices across iOS, Android, and Windows platforms. You will learn device configuration, troubleshooting, repair processes, and deployment procedures in a collaborative team, gaining hands-on experience that can lead to broader IT opportunities.

This role emphasizes attention to detail, reliability, and a willingness to grow through coaching and

Qualifications

• High school diploma or equivalent required.
• 0–2 years in technical, repair, or support role.
• Basic understanding of mobile devices and hardware components.
• Familiarity with iOS, Android, and/or Windows devices.
• Proficiency with Microsoft Office.
• Strong attention to detail and organizational skills.
• Able to follow technical procedures and instructions.
• Dependable, self-motivated and receptive to coaching.
• Able to work effectively as part of a team.

Responsibilities

• Mobile device setup for iOS, Android, Windows, including OS, apps, security software, and MDM.
• Device diagnostics, repair, testing, and corrective actions.
• Device configuration and deployment for field use.
• Inventory tracking and documentation management.
• Use of Microsoft Office and general technical tools.
• Collaborate with senior technicians and other teams.
• Learn and follow established procedures to support devices.

Skills

Mobile devices basics

iOS/Android/Windows familiarity

MS Office basics

Attention to detail

Procedures compliance

Self-motivation & coachability

Team collaboration

Education

High school diploma or equivalent

Job description

This is an entry-level technical opportunity with a technology-focused organization supporting the setup, configuration, testing, and deployment of mobile devices. You’ll work hands‑on with iOS, Android, and Windows devices, including operating systems, applications, security software, MDM tools, and inventory systems.

About the Role

This is an excellent opportunity for someone looking to get their foot in the door of IT and build hands‑on technical experience. You’ll work alongside experienced technicians, learning device configuration, troubleshooting, repair processes, and deployment procedures in a supportive team environment. The role is ideal for someone who enjoys working with technology, is mechanically and technically curious, and wants to develop skills that can lead to broader opportunities in technical support, hardware, or IT.

Responsibilities

• 30% Mobile Device & Software Setup – iOS, Android, Windows, operating systems, applications, security software, and MDM
• 25% Device Diagnostics & Repair – Device inspection, basic troubleshooting, testing, and corrective actions
• 20% Device Configuration & Deployment – Preparing, configuring, testing, and validating devices for field deployment
• 15% Inventory & Documentation Systems – Repair records, device tracking, parts usage, and inventory management
• 10% Microsoft Office & General Technical Tools

Qualifications

• High school diploma or equivalent
• 0–2 years of experience in a technical, repair, or support role

Required Skills

• Basic understanding of mobile devices and hardware components
• Familiarity with iOS, Android, and/or Windows devices
• Basic proficiency with Microsoft Office
• Strong attention to detail and organizational skills
• Ability to follow technical procedures and instructions
• Dependable, self‑motivated, and receptive to coaching and feedback
• Ability to work effectively as part of a team

Preferred Skills

• CompTIA A+ certification or willingness to pursue certification
• Technical training program, Associate's degree, or related coursework
• Experience with mobile device repair or consumer electronics
• Familiarity with mobile device management (MDM) softwareExperience with inventory management or asset tracking systems
• Interest in developing a career in IT or technical support

Pay range and compensation package

What You Will Be Doing

• 45% Hands‑On Technical Work – Setting up, configuring, testing, troubleshooting, and preparing mobile devices
• 20% Documentation & Inventory – Recording device conditions, repair activity, parts usage, and inventory information
• 20% Team Collaboration – Working with senior technicians, Technical Support, infrastructure teams, and other departments
• 15% Learning & Process Support – Following established procedures, learning new technologies, and assisting with additional device‑related tasks as needed

Equal Opportunity Statement

We are committed to diversity and inclusivity.