Technical Support Level 2

Computech Corporation; Erlanger (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

A technology service provider is seeking an experienced candidate for a support role in Erlanger, Kentucky. The successful individual will provide second-level end user support for computer systems and mobile devices. Responsibilities include local coordination for installation and support of iOS and Android smartphones and tablets. Candidates should have strong troubleshooting capabilities and good communication skills for customer interaction. Experience with mobile device deployments is preferred. Competitive compensation and a dynamic working environment are offered.

Qualifications

• Excellent work ethic and willingness to work on altered/non-standard schedules.
• Experience dealing with mobility device deployments and support, primarily iOS.
• Ability to configure and troubleshoot mobile equipment like tablets and smartphones.
• Experience dealing with mobility device deployments and support (iOS, Android, Windows).
• Ability to configure and troubleshoot mobile equipment (tablets and smartphones).
• Experience with AirWatch mobile management tools a plus.
• General troubleshooting & installation of laptop/desktop/video conferencing equipment a plus.

Responsibilities

• Provide second-level end user support for computer systems and equipment.
• Local coordination, installation, and ongoing support for iOS and Android devices.
• Act as backup for Laptop/Desktop/VComm equipment installations and troubleshooting.

Skills

Hardware troubleshooting

Software troubleshooting

Communication skills

Mobility device support

Tools

AirWatch

Job description

General Description

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)

Responsibilities

Local coordination, installation and ongoing support for iOS smartphones and tablets as well as Android smartphones. Responsible for adhering to mobile standards, imaging devices, and deploying devices. Responsible for receiving hardware, hardware disposal, and tracking of mobile numbers. Act as backup for Laptop/Desktop/VComm equipment installs, troubleshooting, setup, and maintenance.

Requirements / Qualifications

• Excellent work ethic and willingness to work on altered/non-standard schedules
• Strong hardware and software troubleshooting capabilities
• Good communication skills for interfacing with customers
• Experience dealing with mobility device deployments and support (primarily with iOS, however some Android/Windows Mobile as well)

Skills & Qualifications

• Ability to configure and troubleshoot mobile equipment (tablets and smartphones)
• Experience with AirWatch mobile management tools a plus
• General troubleshooting & installation of laptop/desktop/video com equipment a plus

Additional Information

Installation and ongoing support for smartphones and tablets as well as Android smartphones. Responsible for adhering to mobile standards, imaging devices, and deploying devices.