Device Support & Configuration Associate

LMK Recruiting Solutions; King of Prussia (Montgomery County); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Career growth opportunities

Fun team events

Job summary

A recruitment agency is looking for a Device Support & Configuration Associate to provide technical support for smartphones, tablets, and laptops in King of Prussia, PA. The ideal candidate should have a Bachelor’s degree in IT or a related field and at least 2 years of technical support experience. This full-time position offers a competitive salary and opportunities for career growth.

Qualifications

• Minimum 2 years of technical support experience, ideally with mobile devices.
• Excellent verbal and written communication skills.
• Ability to multitask and work independently in a dynamic environment.

Responsibilities

• Configure and set up mobile devices in a warehouse environment.
• Provide expert technical support to resolve mobile device issues.
• Document all customer interactions and contribute to knowledge base resources.

Skills

Technical support

Problem-solving

Customer service

Communication skills

Education

Bachelor’s degree in IT or Computer Science

Job description

Device Support & Configuration Associate

Location: King of Prussia, PA | On-site | Full-Time

This range is provided by LMK Recruiting Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $23.00/hr

Direct message the job poster from LMK Recruiting Solutions

Overview

Are you a tech-savvy problem solver who loves helping others? Join our fast-paced team as a Device Support & Configuration Associate and become the go-to expert for configuring and troubleshooting Smartphones, Tablets, and Laptops!

What You’ll Do

• Configure and set up mobile devices in a warehouse environment
• Provide expert technical support to resolve mobile device issues.
• Diagnose and troubleshoot technical problems with patience and precision.
• Escalate complex cases when needed to ensure timely solutions.
• Maintain deep product knowledge and stay current on industry updates.
• Document all customer interactions and contribute to knowledge base resources.
• Create clear guides and FAQs to help customers self-serve.
• Collaborate with your team, sharing insights and participating in ongoing training.

What We’re Looking For

• Bachelor’s degree in IT, Computer Science, or related field preferred.
• Minimum 2 years of technical support experience, ideally with mobile devices.
• Strong problem-solving skills and a customer-first mindset.
• Excellent verbal and written communication skills.
• Ability to multitask and work independently in a dynamic environment.
• Availability to work Monday–Friday, 8 AM–5 PM, on-site in King of Prussia, PA.

Why Join Us?

• Competitive salary + comprehensive benefits package.
• Career growth opportunities with professional development support.
• Vibrant, collaborative workplace where your contributions matter.
• Fun team events and a culture that values innovation and teamwork.

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Media, Telecommunications, and Computer Hardware Manufacturing