IT Support Specialist

Bill's Heating & A/C; Post Falls (ID); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Bill's Heating & A/C is seeking a focused IT Support Specialist for an in-person role to manage mobile devices, software accounts, and field technicians. You will keep devices secure, current, and fully functional across the organization.

The position requires 5+ years in IT support and hands-on MDM experience. You will provide user support via phone, email, or text and help control licensing while maintaining inventory.)

Qualifications

• At least 5 years of IT support/service desk/mobile asset administration experience.
• Strong knowledge of iOS and Android device deployment.
• Hands-on experience with MDM tools such as Miradore, Intune or Jamf.
• Experience using Google Workspace and Microsoft 365; familiarity with HVAC platforms like ServiceTitan or FieldEdge is desirable.
• Familiarity with CRM systems, especially ServiceTitan, is preferred.
• Patience supporting remote users with varying technical confidence.
• Strong organizational skills to manage 200+ tech assets.
• Clear, non-technical communication over the phone.

Responsibilities

• Provision, configure, and roll out smartphones, tablets, and rugged laptops for field use.
• Install protective accessories, screen guards, and vehicle mounts.
• Maintain hardware inventory and arrange repairs or replacements.
• Create, update, and remove user accounts across internal systems.
• Oversee software licensing and monitor subscription spend.
• Reset passwords and resolve login issues remotely.
• Enroll company devices in the mobile device management platform.
• Deploy critical app updates to remote users.
• Apply security policies, remotely wipe devices, and verify compliance.
• Support about 180 users by phone, email, or text with technical issues.
• Guide non-technical field staff through basic troubleshooting.
• Create simple how-to guides for company apps and devices.

Skills

IT support

Service desk

Mobile asset administration

iOS deployment

Android deployment

Remote user support

Device enrollment

Tools

Miradore

Microsoft Intune

Jamf

Google Workspace

Microsoft 365

ServiceTitan

FieldEdge

Job description

Requirements

Must have:

• We are seeking someone with at least 5 years of experience in IT support, service desk operations, or mobile asset administration.
• We need strong working knowledge of iOS and Android device deployment.
• We value hands‑on experience with mobile device management tools such as Miradore, Microsoft Intune, or Jamf.
• Experience administering users in Google Workspace, Microsoft 365, or HVAC/dispatch platforms such as ServiceTitan or FieldEdge is highly desirable.
• Familiarity with CRM systems, especially ServiceTitan, is preferred.
• We are looking for someone with patience when supporting remote users with different levels of technical confidence.
• Strong organizational ability is important for tracking 200+ physical technology assets.
• Clear, non‑technical communication skills over the phone are required.

Responsibilities:

• We provision, configure, and roll out smartphones, tablets, and rugged laptops used in the field.
• We install protective accessories, screen guards, and vehicle mounting equipment.
• We maintain hardware inventory and arrange repairs or replacements when needed.
• We create, update, and remove user accounts across internal software systems.
• We oversee software licensing and look for ways to control subscription spending.
• We reset passwords and resolve login problems remotely.
• We enroll company‑owned field devices in our mobile device management platform.
• We deploy critical application updates to remote users.
• We apply security policies, remotely wipe lost devices, and verify compliance.
• We support about 180 users by phone, email, or text with technical issues.
• We guide non‑technical field staff through basic troubleshooting steps.
• We create simple how‑to guides for company applications and devices.

Company:

We are a large, fast‑paced HVAC company seeking a focused IT Support Specialist to serve as the main contact for managing technology assets across our field technicians, office staff, and managers. In this in‑person role, you will help keep our mobile devices, tablets, and software accounts secure, current, and fully functional.

• We offer dental, health, paid time off, and vision insurance, with pay ranging from $25.00 to $32.00 per hour.