Hardware /Mobile Device Technician(COMPTIA)

NextGen | GTA: A Kelly Telecom Company; Greensboro (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company in North Carolina is seeking a Junior Device Technician to inspect, configure, troubleshoot, and prepare mobile devices such as tablets and smartphones. The ideal candidate will have a technical background, strong attention to detail, and an interest in learning hardware repair and device management.

An Associate degree in Electrical Technology or a related technical field and CompTIA A+ certification are highly preferred.

Qualifications

• High school diploma or equivalent.
• 0-2 years of technical, repair, IT support, electronics, or hardware experience.
• Familiarity with iOS, Android and Windows.
• Basic Microsoft Office skills.
• Strong attention to detail and organizational skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Load and configure operating systems, applications, and security software on tablets and smartphones.
• Support devices running iOS, Android, and Microsoft Windows.
• Inspect damaged or returned devices and perform basic diagnostic testing.
• Assist senior technicians with troubleshooting, repair, and corrective actions.
• Configure and test devices before deployment to customer locations.
• Use MDM tools to verify device configuration and clear device information.
• Maintain accurate records of device inspections, repairs, parts usage, and inventory.
• Organize and maintain hardware and replacement-part inventory.
• Assist with device preparation, testing, and problem resolution.
• Follow established technical procedures and complete assigned work within required timelines.
• Perform other technical and device-related duties as assigned.

Skills

iOS

Android

Windows

OS installation & config

Attention to detail

Device testing

Documentation

Education

High School Diploma

Associate degree in Electrical Technology or related technical field

CompTIA A+ certification

Tools

MDM platforms

Job description

Education: High School Diploma Required; Associate Degree/Technical Training Preferred

Job Summary

We are seeking a Junior Device Technician to support the inspection, configuration, troubleshooting, and preparation of mobile devices such as tablets and smartphones. The ideal candidate will have a technical background, strong attention to detail, and an interest in learning hardware repair and device management.

An Associate degree in Electrical Technology or a related technical field and CompTIA A+ certification are highly preferred.

Key Responsibilities

• Load and configure operating systems, applications, and security software on tablets and smartphones.
• Support devices running iOS, Android, and Microsoft Windows.
• Inspect damaged or returned devices and perform basic diagnostic testing.
• Assist senior technicians with troubleshooting, repair, and corrective actions.
• Configure and test devices before deployment to customer locations.
• Use Mobile Device Management (MDM) tools to verify device configuration and clear device information.
• Maintain accurate records of device inspections, repairs, parts usage, and inventory.
• Organize and maintain hardware and replacement-part inventory.
• Assist with device preparation, testing, and problem resolution.
• Follow established technical procedures and complete assigned work within required timelines.
• Perform other technical and device-related duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• 0-2 years of technical, repair, IT support, electronics, or hardware experience.
• Basic understanding of mobile devices and hardware components.
• Familiarity with iOS, Android, and Windows.
• Basic Microsoft Office skills.
• Strong attention to detail and organizational skills.Dependable, self-motivated, and willing to learn.
• Ability to work effectively under the direction of senior technicians.
• Ability to lift/carry up to 50 lbs.

Preferred Qualifications

• Associate Degree in Electrical Technology or related technical field.
• Technical school or electronics training.
• CompTIA A+ certification or willingness to obtain certification.
• Experience with mobile phones, tablets, computers, consumer electronics, or hardware repair.
• Exposure to MDM platforms or device-management systems.
• Experience with inventory management systems.