Software Setup Technician - Level 1

Gtatelecom; Greensboro (NC); On-site; USD 33,000 - 46,000; Full time

Job summary

Gtatelecom in Greensboro, NC is seeking an entry-level Software Setup Technician to support the setup, configuration, testing, and deployment of mobile devices, including iOS, Android, and Windows.

You'll work hands-on with devices, learn with experienced technicians, and develop skills in device configuration, troubleshooting, repair, and deployment procedures, with room to grow in IT and technical support.

Qualifications

• High school diploma or equivalent.
• 0–2 years in a technical, repair, or support role.
• Basic understanding of mobile devices and hardware components.
• Familiarity with iOS, Android, and Windows devices.
• Basic proficiency with Microsoft Office.
• Strong attention to detail and organizational skills.
• Ability to follow technical procedures and instructions.
• Dependable, self-motivated, and receptive to coaching and feedback.
• Ability to work effectively as part of a team.
• Desired: CompTIA A+ certification or willingness to pursue certification.
• Technical training or related coursework.

Responsibilities

• Hands-on mobile device setup, configuration, testing, and deployment.
• Device diagnostics and basic repair actions.
• Prepare and test devices for field deployment.
• Record repair activity and manage inventory.
• Use Microsoft Office and related tools for documentation.

Skills

Attention to detail

Team player

Follow procedures

Microsoft Office basics

Mobile devices knowledge

Willingness to learn

Problem solving

Communication

Education

High school diploma

Tools

MDM software

Inventory management systems

Microsoft Office

Job description

Software Setup Technician

This is an entry-level technical opportunity with a technology-focused organization supporting the setup, configuration, testing, and deployment of mobile devices. You’ll work hands-on with iOS, Android, and Windows devices, including operating systems, applications, security software, MDM tools, and inventory systems.

This is an excellent opportunity for someone looking to get their foot in the door of IT and build hands-on technical experience. You’ll work alongside experienced technicians, learning device configuration, troubleshooting, repair processes, and deployment procedures in a supportive team environment. The role is ideal for someone who enjoys working with technology, is mechanically and technically curious, and wants to develop skills that can lead to broader opportunities in technical support, hardware, or IT.

Required Skills & Experience

• High school diploma or equivalent
• 0–2 years of experience in a technical, repair, or support role
• Basic understanding of mobile devices and hardware components
• Familiarity with iOS, Android, and/or Windows devices
• Basic proficiency with Microsoft Office
• Strong attention to detail and organizational skills
• Ability to follow technical procedures and instructions
• Dependable, self-motivated, and receptive to coaching and feedback
• Ability to work effectively as part of a team

Desired Skills & Experience

• CompTIA A+ certification or willingness to pursue certification
• Technical training program, Associate's degree, or related coursework
• Experience with mobile device repair or consumer electronics
• Familiarity with mobile device management (MDM) software
• Experience with inventory management or asset tracking systems
• Interest in developing a career in IT or technical support

What You Will Be Doing Tech Breakdown

• 30% Mobile Device & Software Setup – iOS, Android, Windows, operating systems, applications, security software, and MDM
• 25% Device Diagnostics & Repair – Device inspection, basic troubleshooting, testing, and corrective actions
• 20% Device Configuration & Deployment – Preparing, configuring, testing, and validating devices for field deployment
• 15% Inventory & Documentation Systems – Repair records, device tracking, parts usage, and inventory management
• 10% Microsoft Office & General Technical Tools

Daily Responsibilities

• 45% Hands-On Technical Work – Setting up, configuring, testing, troubleshooting, and preparing mobile devices
• 20% Documentation & Inventory – Recording device conditions, repair activity, parts usage, and inventory information
• 20% Team Collaboration – Working with senior technicians, Technical Support, infrastructure teams, and other departments
• 15% Learning & Process Support – Following established procedures, learning new technologies, and assisting with additional device-related tasks as needed