Mobile Support Technician (iOS/Android)

TekWissen ®; Rocky Hill (CT); On-site; USD 28,929 - 34,440; Full time

Job summary

A global workforce management provider is seeking a Mobility Specialist to support the deployment and management of mobile devices. This role ensures the configuration and security of mobile technologies in a Microsoft Intune environment. The ideal candidate will have strong troubleshooting skills and experience with mobile device management. The position requires onsite work in Rocky Hill, Connecticut, and offers an hourly pay rate of $21.00-$25.00. Join a dynamic team and contribute to enhancing the end-user experience.

Qualifications

• 4-5 years of experience in IT support focusing on mobility management.
• Experience with Mobile Device Management (MDM) concepts.
• Proficiency supporting Company Portal and device enrollment workflows.

Responsibilities

• Support mobile and endpoint devices in a Microsoft Intune environment.
• Troubleshoot hardware, software, and connectivity issues.
• Provision and configure devices using Intune and enrollment programs.
• Manage Intune configuration profiles and compliance policies.

Skills

Mobile Device Management

Troubleshooting skills

Customer service skills

Analytical skills

Attention to detail

Tools

Microsoft Intune

Service Now

Apple device support tools

Okta Platform

Job description

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Pay Rate: $21.00-$25.00/hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Description:

We are seeking a skilled and motivated Mobility Specialist to support and manage enterprise mobile and endpoint devices in a Microsoft Intune environment. This role is responsible for ensuring the successful deployment, configuration, security, and ongoing support of mobile and endpoint technologies used by employees across the organization.

• The ideal candidate will have hands‑on experience with Microsoft Intune and endpoint management solutions, strong troubleshooting skills, and a customer‑focused approach to IT support.
• You will work closely with other IT teams to maintain secure, compliant, and reliable devices while enabling a positive end‑user experience.
• This role will be an onsite role, in the office 5 days a week.

Key Responsibilities

• Provide day‑to‑day support for mobile and endpoint devices managed through Microsoft Intune, including Windows, iOS, Android, and macOS devices
• Troubleshoot and resolve hardware, software, connectivity, and configuration issues
• Provision, enroll, configure, and decommission devices using Intune, Autopilot, and Apple/Android enrollment programs
• Troubleshoot and resolve device issues related to hardware, software, connectivity, policies, and compliance
• Manage and support Intune configuration profiles, compliance policies, and device restrictions
• Deploy, update, and troubleshoot applications via Intune and Company Portal
• Support conditional access requirements by ensuring devices meet security and compliance standards
• Assist with device security, including encryption, password policies, and remote wipe actions
• Respond to mobility‑related incidents and service requests in accordance with SLAs
• Collaborate with security, identity, and infrastructure teams on endpoint and mobility initiatives
• Document processes, configurations, and issue resolutions to support knowledge sharing and continuous improvement
• Monitor device health and compliance and take corrective actions as needed
• Keep up‑to‑date inventory of returned devices
• Prepare devices for disposal if they cannot be reused
• Participate in user community training sessions (C&E)
• Participate in Mobility RFPs as needed
• Manage Mobility mailbox
• Collaborate with mobile carriers and TEM on device orders/issues/portal updates
• First level reviewer/approver of Monthly Optimization Reports

Required Qualifications

• 4-5 years of experience in IT support with a focus on mobility management
• Knowledge of Service Now Platforms

Technical Skills

• Strong working knowledge of Microsoft Intune for device management
• Experience with Mobile Device Management (MDM) concepts and best practices
• Proficiency supporting Company Portal and end‑user device enrollment workflows
• Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores
• Experience supporting iOS, and Android devices in an enterprise environment
• Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layers
• Knowledge of the Okta Platform

Soft Skills

• Excellent customer service skills with a strong focus on end‑user experience
• Clear and professional verbal and written communication abilities
• Strong problem‑solving and analytical skills
• Ability to prioritize and manage multiple tasks in a fast‑paced environment
• Strong attention to detail and commitment to accuracy
• Ability to work independently while also collaborating effectively with cross‑functional teams
• Strong documentation and process‑following skills
• Adaptability and willingness to learn new technologies and evolving mobility solutions
• Professional demeanor when working with users at all levels of the organization
• Enterprise IT environment utilizing Microsoft cloud technologies
• Combination of remote and onsite device support as required
• Work area needs to remain clean and organized
• Standard business hours

Must Haves

• Experience supporting iOS, and Android devices in an enterprise environment
• Experience with Mobile Device Management (MDM) concepts and best practices
• Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores
• Knowledge of the Okta Platform
• Proficiency supporting Company Portal and end‑user device enrollment workflows
• Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layers
• Strong working knowledge of Microsoft Intune for device management

TekWissen® Group is an equal opportunity employer supporting workforce diversity.